tendo - Senior Program Manager, Insights Program Management
Requirements
• Bachelor's degree in Business, Communications, or a related field, or equivalent professional experience. • 7+ years of experience in program/project management, implementation, or professional services, ideally in enterprise software, healthcare technology, or a comparably complex B2B environment. • A track record of managing complex, multi-stakeholder implementations with executive-level customer visibility — not just internal project plans. • Demonstrated judgment in navigating organizational politics and relationship risk within a customer account — you can name the real risk to an engagement, not just the risk that's easy to put in a status report. • Strong executive communication and presence — comfortable building and delivering a plan or business review directly to a customer's C-suite, and comfortable being challenged on it in the room. • Structured, rigorous planning skills: you can build a realistic, dependency-aware timeline rather than a generic template. • Experience managing a portfolio of concurrent engagements and prioritizing across competing demands. • Experience in healthcare — particularly with hospital or health system operations, clinical quality programs, clinical documentation improvement (CDI), or healthcare data/analytics. • Familiarity with healthcare quality metrics and ranking programs (e.g., CMS Star Ratings, U.S. News & World Report rankings, HEDIS, or similar). • PMP, PgMP, or similar program management certification. • Experience partnering with clinical, IT, and finance stakeholders simultaneously on the same engagement. • Base Salary Range$114,750 - $155,250This salary range is offered with the understanding that final compensation is based on a number of factors including geography and experience. Tendo also offers an equity package, annual bonuses, and benefits.
Responsibilities
• Own end-to-end implementation planning for new Tendo Insights customers — building phased project plans, governance structures, and realistic timelines based on each customer's specific data, IT, and organizational constraints. • Serve as the primary relationship owner for your accounts through implementation, building trusted-advisor relationships with executive sponsors (CMO/CFO-level), day-to-day champions, and operational stakeholders (CDI, HIM, IT/data teams). • Identify and proactively manage delivery risk — including organizational and interpersonal risk (e.g., a stakeholder who sees the tool as a threat, competing internal IT priorities) and not just timeline/technical risk. • Run structured stakeholder communication and escalation cadences, including managing engagements through periods when an executive sponsor has reduced availability. • Convert high-level or phased contract commitments into specific, mutually agreed implementation plans with the customer.Build and deliver executive-level updates and business reviews that connect implementation progress to the value the customer actually cares about — including proposing credible leading indicators when the metrics customers ultimately care about (like annual quality rankings) move too slowly to show in-quarter progress. • Partner cross-functionally with Sales (on scoping and handoff), Product (on customer feedback and gaps), and Support (on transition to steady state) to ensure a seamless customer experience. • Manage multiple concurrent customer engagements at varying stages of the implementation lifecycle, prioritizing your time across a portfolio rather than a single account. • Mentor and provide guidance to more junior program/project managers on the team as it scales.
Benefits
• For full time employees, Tendo also offers full health benefits (medical, dental, and vision), flexible spending and health savings accounts, company paid life insurance, company paid short-term and long-term disability, company equity, voluntary benefits, 401(k), company paid holidays, flexible time off, and an employee wellness program (“Breathe”).
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