taptapsend - Business Operations Lead (Fraud)
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Requirements
• You will develop and execute fraud prevention frameworks, optimize risk detection models, and collaborate with cross-functional teams to continuously improve our fraud defenses while minimizing friction for legitimate users. • This role will play a critical part in driving growth while ensuring Taptap Send remains a trusted and secure platform. • 8+ years of experience owning outcomes in an analytics and operations-intensive function (ideally fraud but not strictly necessary). • Proven track record of building and scaling fraud prevention or similar programs in high-growth environments. • Hands-on experience with analytics, machine learning models, and automation tools. • Strong background in data-driven decision-making, with proficiency in SQL strongly preferred. • Personal Attributes • High ownership and ability to operate in a fast-paced, high-accountability environment. • Seeks out opportunities to unlock value by working harder and going further than others might. • Recognizes challenges, accepts them as reality, and proactively proposes solutions. • Willingness to travel periodically to meet with key stakeholders. • Outgoing - you love speaking to people and enjoy building meaningful relationships • Execution Oriented - we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation • Mission Oriented - you are passionate about working for a net positive organisation / tech for good • Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment • Driven - you thrive in a fast-paced, target oriented company • TAPTAP VALUES https://www.taptapsend.com/our-values • Propose solutions • Be proactively candid, with yourself and others • Love the particular • Create positive energy • Maybe, even have fun
Responsibilities
• Develop and implement a comprehensive fraud prevention strategy to detect, mitigate, and prevent fraudulent activities, balancing security with a seamless user experience • Leverage data analytics to enhance fraud detection, transaction monitoring, and identity verification processes • Collaborate with compliance, product, and engineering teams to ensure fraud controls align with regulatory requirements and user experience expectations • Lead and scale fraud operations with tools, automation and data-driven insights to combat emerging fraud patterns effectively • Stay ahead of evolving fraud tactics and regulatory trends, working with industry partners to strengthen the company’s anti-fraud capabilities • Develop and grow the fraud team as we scale to new users, geographies and products
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