headway - Business Operations Lead

• Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders. • Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain. • Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities. • Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority. • You’ll be great for this role if you: • You have 5+ years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required. • You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity. • You're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows. • You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards. • You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication. • You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action.