payabli - Docs Team Lead
Requirements
• 8+ years in technical writing or developer documentation, with real API reference experience • Experience leading or mentoring technical writers • Deep OpenAPI experience, plus docs-as-code workflows with Git, pull requests, CI and Markdown/MDX • Ability to read API responses, write scripts (TypeScript or Python) and build docOps tools • Hands-on experience using AI coding agents in a docs workflow, and judgment about where they fail • A habit of verifying everything, and saying “I don’t know yet” instead of guessing • Clear written communication, async-first • Payments or fintech experience, such as card processing, ACH, payouts and merchant onboarding • Experience with Fern or a similar docs and SDK platform • A portfolio that shows API docs you wrote and docs tooling you built (We strongly prefer candidates with a portfolio site.) • HOW THE DOCS TEAM WORKS • Users first. Our docs should help partners get in, get out and get back to what matters to them. • Safe hands. We want to be the most dependable team in the company. We don’t guess, and we flag what we can’t verify. • Written and async by default. Questions go in public channels. Feedback on work happens in PRs and tickets. • Ownership over approval. Writers own their areas. The lead sets direction and removes blockers. • Sustainable pace. Burnout is a signal that something needs to change, not a reason to push harder. • We think you'll love being part of our team because • At Payabli, you'll have a front row seat into building a high-growth venture backed fintech company. As a senior leader in Operations, you'll shape how the organization scales and be the driving force behind our AI-first operations strategy — directly influencing how we build, automate, and optimize for the future. You'll stretch yourself every day, learn a ton, grow alongside the company, and have a lot of fun building Payabli with us. We're a values driven company that cares deeply about our team, partners, and customers. Our north star values are: • 🤝 Team Love = Customer Love — You understand that when you build great products for your internal partners, they deliver exceptional experiences to merchants. You obsess over the platform partners and businesses that depend on every payout landing on time. • 🔥 Run to the Fire — When ACH returns spike or a card program hits a snag, you're the first one in the war room. You don't shy away from hard problems—you chase them. You volunteer for the complex, messy challenges others avoid. • 🔍 Little Things Count — You sweat the details because you know a single decimal error in a payout can damage a business. You double-check edge cases, validate every assumption, and understand that excellence lives in the details. • 💎 Truth Seekers — You give direct feedback, receive it with grace, and never let ego get in the way of finding the right answer. You document what you don't know, admit mistakes quickly, and hold yourself accountable in the open. • 🚀 Relentlessly Curious — You're constantly asking "what if?" and "why not?" You study how competitors solve problems, explore adjacent industries for inspiration, and never stop learning about the payments ecosystem. • We build technology that gets noticed and a workplace where people want to grow their careers. Our work has been recognized by some of the industry’s most respected organizations, including being named No. 43 on the 2026 Inc. 5000, marking our third consecutive year on the list. Payabli was also named to the 2026 Forbes Fintech 50, recognizing the most innovative private companies in financial technology, Inc.’s 2025 Best Workplaces, and Built In’s 2026 Best Places to Work in Miami. • WHAT WE CAN OFFER YOU
Responsibilities
• Manage and mentor two skilled technical writers. Hold 1:1s, develop careers, and keep ownership areas clear. • Trust people to own their work. Unblock them fast, and protect the team from burnout. • Run the team’s rituals, including quarterly goal setting, backlog grooming, the PTO and coverage plan, and the culture work, such as writing workshops and blog posts. • Own the developer docs • Own the API reference for our embedded payments API across Pay In, Pay Out and Pay Ops. It’s a multi-file OpenAPI 3.1 source. • Own information architecture, docs CI/CD, and our style guide and linting rules. • Use AI agents in your own daily workflow, with human review gates on everything they produce. • Help review PRs that touch the docs before they go to subject matter experts. You’re the last human gate on quality. • Run docs operations • Triage incoming engineering and product work every day, and turn it into docs tickets with priorities and ship dates and delegate to the team. • Ship docs with every monthly production release, including the API changelog, release notes and the docs each feature needs to launch. • Hold the team to its published SLAs and release tiers, and keep stakeholders informed when something slips. • Own our agentic resources • Own our public agent skills plugin, which partners install in their coding agents. Keep it accurate as the API changes, using the evals that test it across several agents. • Own the skills, agent instructions, and agent tooling our Docs team depends on. • Measure and report • Publish a monthly State of the Docs report from product analytics, AI chat and search data. • Track team velocity, post-release docs work and AI answer coverage, and set targets for each.
Benefits
• Stock options with the potential to unlock more equity as we grow • Flexible PTO and paid parental leave • Medical, dental, & vision insurance • 401K, HSA, pre-tax savings programs
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