E-commerce Operations Manager
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Requirements
• Skills needed: E-commerce Operations Management with a focus on project management and strong analytical skills for process optimization; experience in running an e-commerce business. • Years of Experience: Not explicitly stated but implies significant experience (potentially more than 5 years). • Education: Bachelor's degree or equivalent, as the job posting mentions "B2+ level" English proficiency and knowledge about ERP systems which typically require a higher education background in business administration. • Certifications: Not explicitly stated but implies familiarity with digital marketing (as mentioned experience includes running an e-commerce startup). No specific certification is required, however; it's more of a skill set that can be self-taught or gained through work experience. • Must-haves: Strong leadership potential to advance into Head position and the ability to take critical decisions independently without needing daily oversight (no "bureaucracy"). High level of autonomy, proactivity in identifying issues with solutions, confidence in promoting one's ideas, strong entrepreneurial spirit from startup experience. • English proficiency: B2+ or higher as required for the role and communication within a global team (especially given that 90% are customers from English speaking countries).
Responsibilities
• Manage projects and processes with a strong focus on details and analytical skills to create an operationally efficient e-commerce direction for future scaling. • Build upon existing digital momentum by enhancing web and app additions that have already attracted over 90% of English speaking customers from the USA, Canada, UK, Australia, New Zealand. • Develop a foundation plan with goals to grow E-Commerce within Ukraine's market for five years while considering its potential size in comparison to the US e-commerce sector. • Establish and continuously improve supply chain processes for delivery and storage of goods by creating an advanced forecasting system, optimizing current workflows, reducing chaos, and maximizing efficiency. • Monitor key performance metrics and progress regularly as part of operational management responsibilities in the E-Commerce sector. • Analyze complex project situations frequently changing environments to organize daily tasks efficiently using tables, spreadsheets, documents, statuses, etc., while maintaining a high level of organization skills for diverse projects with varying complexity levels and deadlines. • Develop an operational model as if it were a system: design, optimize, troubleshoot autonomously without the need for constant supervision or assistance from others in order to ensure smooth operation at all times. • Demonstrate self-reliance by setting clear goals and achieving them independently within tight deadlines while maintaining work quality standards across various aspects of marketing, logistics, operations management, etc., even when working beyond regular office hours or comfort zones for intense periods to ensure business growth objectives are met. • Possess experience in starting a startup or being part of an early stage company and understand the roles within such organizations as marketer, operator, runner (salesperson), and cofounder/coinvestor with hands-on involvement from day one onwards to ensure business success through direct engagement. • Effectively communicate personal value proposition in a B2+ level English language proficiency while maintaining professionalism during negotiations or presentations, especially when dealing with international clients and partnerships within the E-Commerce sector. • Have knowledge of tools for managing product complexity using systems like ERP (Enterprise Resource Planning) to streamline operations effectively in a fast-paced environment where quick decision making is essential. • Experience working or leading teams on tier 1 e-commerce platforms, which indicates familiarity with the challenges and demands of running successful online businesses at this level within Ukraine's market context.