Tides Network - Senior Manager, Fund Administration
Requirements
• 7 years experience in fund administration, donor services, philanthropic operations, or comparable financial/partner servicing environments, including responsibility for complex portfolios and a relevant bachelor’s degree; or 9 years of relevant experience without a bachelor’s degree. • 3 years experience in supervisory, project, or technical leadership capacity, required • Proficiency with CRMs and productivity tools, required • Experience supporting DAF/CAF/SEF administration, strongly preferred • APPLICATION INSTRUCTIONS • Please submit your resume and a cover letter expressing why you are well-qualified for this role and your motivation for joining the team at Tides. For best consideration, apply by June 9, 2026 at 11:59pm ET. • EQUAL EMPLOYMENT OPPORTUNITY • We look forward to reviewing applications from all qualified job seekers. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals, as well as members of the LGBTQIA+ communities. No applicant will be discriminated against because of their race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider qualified applicants with arrest and conviction records. Where required by state law, we utilize E-Verify as a part of our employment authorization process. • APPLICANTS WITH DISABILITIES • Reasonable accommodation will be made so that all who are interested may participate in our interview process. If you are in need of an accommodation, please advise in writing at the time you apply.
Responsibilities
• PORTFOLIO MANAGEMENT & FUND STEWARDSHIP LEADER (30%) • Serve as the relationship lead for a portfolio ensuring high-quality stewardship and partner satisfaction through best-in-class fund administration and service delivery. • Manage portfolio “health” through engagement monitoring, service metrics, exception reporting, and proactive issue resolution. • Oversee partner continuity and operational stewardship during complex fund moments. • Ensure fund activity aligns with donor intent, internal policies, and regulatory requirements. • Partner with internal stakeholders to align service delivery to donor expectations and to ensure a seamless “one team” partner experience. • TEAM LEADERSHIP + CAPACITY ENABLEMENT (25%) • Lead, develop, and coach a team of Fund Administrators delivering support with grants processing and financial reporting, fund maintenance, and partner communications. • Translate portfolio demand into staffing and workflow design. • Establish performance standards, quality assurance processes, and escalation protocols. • Build team fluency in fund structures, service expectations, and values-aligned communication; modeling Tides core values and JEDI practice. • OPERATIONAL EXCELLENCE, CONTROLS, AND SYSTEMS STEWARDSHIP (30%) • Work collaboratively with IT and other teams to improve fund administration workflows and SOPs. • Ensure data integrity across CRM/fund systems. • Serve as a primary cross-functional partner to Advancement, Finance, Legal, Compliance and Grants teams to resolve discrepancies, reinforce compliance, ensure partner needs are addressed in system and policy roll out planning, and streamline processing. • Advance readiness for key tools that enable scaling, using operational insights to inform configuration, workflows, and adoption plans for improvements. • CROSS FUNCTIONAL PARTNER ENGAGEMENT (15%) • Provide escalation support for complex partner needs, translating operational realities clearly and empathetically. • Partner with Strategists/Senior Strategists to ensure partners receive timely, cohesive guidance and operational execution supports strategic advisory plans. • Maintain discretion and sound judgment with confidential information and sensitive partner dynamics. • Portfolio & fund stewardship: Ability to manage a portfolio by monitoring engagement, pacing, service levels, and exception trends; translating insights into staffing/workflow decisions. • Fund management mechanics: Comfort with complex scopes of work, contract logistics, fee structures, grantmaking cycles, fund policies and compliance fund lifecycle transitions, and operational stewardship across DAF/CAF/SEF structures. • Financial literacy & analysis: Ability to interpret fund reports, reconcile operational issues, and explain financial processes in accessible language. • Relationship management: Ability to steward partners with high-quality client service and confident escalation handling, while partnering effectively with other internal stakeholders. • Systems & data integrity: Proficiency with CRM/fund systems and Excel; ability to establish controls that ensure accurate reporting and clean records. • Equity-centered communication: Ability to model values-aligned partner service that reflects transparency, accountability, respect, and collaboration. • Judgment & discretion: Ability to manage confidential and sensitive donor information and nuanced operational issues with professionalism. • Independence: Ability to consistently exercise independent judgment on matters of significance.
Benefits
• National GeoTier (Most of the United States)Starting Base Salary $112.4K – $140.5K • Moderate GeoTier (Major metropolitan areas)Starting Base Salary $122.6K – $153.3K • High GeoTier (New York City and San Francisco metro areas)Starting Base Salary $134.9K – $168.6K • Tides is committed to providing a competitive compensation package. We value pay equity and account for factors including location within the United States, skills and relevant experience. We will not ask for your salary history. Starting salaries will fall into one of the three GeoTiers shown above. • Our Talent Acquisition team will review your application and confirm your placement within this structure with you at the beginning of the interview process. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please enter your legal first and last name • Please enter your personal email address • Please upload your resume (preferably as a PDF file) • or drag and drop here • Please upload a cover letter expressing why you are well-qualified for this role and your motivation for joining the team at Tides. • Providing your home zipcode will help us to confirm your placement within our compensation structure • Tides uses a carefully developed salary structure to determine offers based on skills, years of experience, location and equity across our staff. We make our best offer first so that we reward people for their skills and experience rather than their willingness or ability to negotiate. In some cases, compensation may exceed the posted range based on qualifications and experience. We do not negotiate salary offers. Please review our compensation philosophy to learn more. • Please let us know where you first learned about this role. If answered 'Other', then please specify where in the question below, 'Is there any additional relevant experience you have that is not listed on your resume?' • Yes, I have at least 7 years experience in fund administration, donor services, philanthropic operations, or comparable financial/partner servicing environments, including responsibility for complex portfolios and a relevant bachelor’s degree. • Yes, I have at least 9 years experience in fund administration, donor services, philanthropic operations, or comparable financial/partner servicing environments, including responsibility for complex portfolios without a bachelor’s degree. • No, I do not meet either of these requirements. • If you have no relevant years of experience, please enter '0' as your answer. • Do you have any additional relevant experience that is not listed on your resume? • Check all that apply • Microsoft Dynamics 365 • Blackbaud/Raiser's Edge NXT • Please give an example of how you have used project management methodologies or tools (e.g., Asana, Waterfall, Agile) to improve workflows, support complex stakeholder needs, or ensure work is effectively prioritized and resourced? • Based on your experience, what do you consider the most important factor for building, developing and maintaining effective donor relationships? • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Person with disability • Refugee or immigrant • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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