tides - Senior Manager, Fund Administration
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Requirements
• 7 years experience in fund administration, donor services, philanthropic operations, or comparable financial/partner servicing environments, including responsibility for complex portfolios and a relevant bachelor’s degree; or 9 years of relevant experience without a bachelor’s degree. • 3 years experience in supervisory, project, or technical leadership capacity, required • Proficiency with CRMs and productivity tools, required • Experience supporting DAF/CAF/SEF administration, strongly preferred • APPLICATION INSTRUCTIONS • Please submit your resume and a cover letter expressing why you are well-qualified for this role and your motivation for joining the team at Tides. For best consideration, apply by June 9, 2026 at 11:59pm ET. • EQUAL EMPLOYMENT OPPORTUNITY • We look forward to reviewing applications from all qualified job seekers. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals, as well as members of the LGBTQIA+ communities. No applicant will be discriminated against because of their race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider qualified applicants with arrest and conviction records. Where required by state law, we utilize E-Verify as a part of our employment authorization process. • APPLICANTS WITH DISABILITIES • Reasonable accommodation will be made so that all who are interested may participate in our interview process. If you are in need of an accommodation, please advise in writing at the time you apply.
Responsibilities
• PORTFOLIO MANAGEMENT & FUND STEWARDSHIP LEADER (30%) • Serve as the relationship lead for a portfolio ensuring high-quality stewardship and partner satisfaction through best-in-class fund administration and service delivery. • Manage portfolio “health” through engagement monitoring, service metrics, exception reporting, and proactive issue resolution. • Oversee partner continuity and operational stewardship during complex fund moments. • Ensure fund activity aligns with donor intent, internal policies, and regulatory requirements. • Partner with internal stakeholders to align service delivery to donor expectations and to ensure a seamless “one team” partner experience. • TEAM LEADERSHIP + CAPACITY ENABLEMENT (25%) • Lead, develop, and coach a team of Fund Administrators delivering support with grants processing and financial reporting, fund maintenance, and partner communications. • Translate portfolio demand into staffing and workflow design. • Establish performance standards, quality assurance processes, and escalation protocols. • Build team fluency in fund structures, service expectations, and values-aligned communication; modeling Tides core values and JEDI practice. • OPERATIONAL EXCELLENCE, CONTROLS, AND SYSTEMS STEWARDSHIP (30%) • Work collaboratively with IT and other teams to improve fund administration workflows and SOPs. • Ensure data integrity across CRM/fund systems. • Serve as a primary cross-functional partner to Advancement, Finance, Legal, Compliance and Grants teams to resolve discrepancies, reinforce compliance, ensure partner needs are addressed in system and policy roll out planning, and streamline processing. • Advance readiness for key tools that enable scaling, using operational insights to inform configuration, workflows, and adoption plans for improvements. • CROSS FUNCTIONAL PARTNER ENGAGEMENT (15%) • Provide escalation support for complex partner needs, translating operational realities clearly and empathetically. • Partner with Strategists/Senior Strategists to ensure partners receive timely, cohesive guidance and operational execution supports strategic advisory plans. • Maintain discretion and sound judgment with confidential information and sensitive partner dynamics. • Portfolio & fund stewardship: Ability to manage a portfolio by monitoring engagement, pacing, service levels, and exception trends; translating insights into staffing/workflow decisions. • Fund management mechanics: Comfort with complex scopes of work, contract logistics, fee structures, grantmaking cycles, fund policies and compliance fund lifecycle transitions, and operational stewardship across DAF/CAF/SEF structures. • Financial literacy & analysis: Ability to interpret fund reports, reconcile operational issues, and explain financial processes in accessible language. • Relationship management: Ability to steward partners with high-quality client service and confident escalation handling, while partnering effectively with other internal stakeholders. • Systems & data integrity: Proficiency with CRM/fund systems and Excel; ability to establish controls that ensure accurate reporting and clean records. • Equity-centered communication: Ability to model values-aligned partner service that reflects transparency, accountability, respect, and collaboration. • Judgment & discretion: Ability to manage confidential and sensitive donor information and nuanced operational issues with professionalism. • Independence: Ability to consistently exercise independent judgment on matters of significance.
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