clipboard - Strategic Fixer
Requirements
• 2–6 years of experience in a problem-solving role, such as strategy or management consulting, operations, strategy & operations, implementation, customer strategy, or program management. • Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments. • Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions. • Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams, from frontline operators to senior leaders. • A high level of ownership. You don’t stop at the recommendation; you stay with the problem until it’s solved. • A deep curiosity that drives you to reason from first principles and dig until you find the root cause. • A habit of going to the source: testing the feature, listening to the agent call, calling the customer, or running the workflow.
Responsibilities
• Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions. • Research and evaluate new tools, including AI, automation, and internal systems, and drive their adoption to make operations more effective. • Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience • Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams.
Benefits
• We are remote-first, giving you the flexibility to work with us from many places. • Fast-paced startup environment. Join a company that values curiosity, independence, and growth. • A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. • Opportunity to make a significant impact with our customers on both sides of the marketplace. • THE INTERVIEW PROCESS • At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job. We are hiring for several teams through this one posting, so the process also helps us find the team where you’ll fit best. Here is how it works: • 1. Application Review • 3. Case Study Interview • 4. Hiring Manager Interview (s) • 5. Culture Interview • Quick Note on Scammers: • Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
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