• Proven experience supporting end-user devices in enterprise environments;
• Strong knowledge of Windows 10/11 administration;
• Strong experience with MacOS support (Linux knowledge is considered a plus);
• Understanding of endpoint security principles, including patch management, antivirus, and encryption;
• Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;
• Experience working with ticketing or task management systems;
• Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.
• We appreciate if you have those personal features:
• Strong customer-service and communication skills;
• Good troubleshooting and problem-solving abilities;
• Ability to prioritize tasks, multitask, and work within SLA requirements;
• Responsible, organized, and detail-oriented approach to work;
• Ability to stay calm and professional while supporting a high volume of users;
• Team player with a proactive and flexible mindset;
• Willingness to learn and adapt to new tools, systems, and processes.
• We are seeking those who align with our core values:
• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.