Growe Talents - L1-L2 Service Desk Engineer

• Proven experience supporting end-user devices in enterprise environments; • Strong knowledge of Windows 10/11 administration; • Strong experience with MacOS support (Linux knowledge is considered a plus); • Understanding of endpoint security principles, including patch management, antivirus, and encryption; • Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN; • Experience working with ticketing or task management systems; • Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English. • It's a perfect match if you have those personal features: • Strong customer-service and communication skills; • Good troubleshooting and problem-solving abilities; • Ability to prioritize tasks, multitask, and work within SLA requirements; • Responsible, organized, and detail-oriented approach to work; • Ability to stay calm and professional while supporting a high volume of users; • Team player with a proactive and flexible mindset; • Willingness to learn and adapt to new tools, systems, and processes. • Our clients offer competitive benefits to support your professional and personal growth, including: • Health & Wellness Focus; • Global Medical Coverage; • Growth Opportunities; • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);