freshpaint - Enterprise Implementation Engineer

• Drive customer value through implementation and adoption • Manage a portfolio of 20–30 clients representing $2–4MM in ARR, owning the technical execution of their implementations and driving onboarding, adoption, and growth. Efficiently implement the Freshpaint solution in partnership with our customers, owning time to first value from the beginning to the end of onboarding. • Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features. • Maintain high NPS scores for both implementation and account satisfaction. • Help customers navigate the data privacy landscape and Freshpaint’s relevant offerings • Achieve operational excellence. • Ensure all communication and activities with assigned customers are consistently documented in our systems of record • Validate implementation behavior against agreed requirements and expected data flows. • Maintain accurate documentation, uses metrics or evidence to assess progress, and reliably closes loops with customers and internal partners. • Become knowledgeable about healthcare data privacy. • Have complete context on our product and become an expert in the larger healthcare data privacy space. • Educate our customers on the value and associated positive business outcomes of the healthcare data privacy platform • Communicate technical concepts clearly. Convey sound data principles to a wide variety of audiences: marketers, product managers, data scientists, engineers, and VP/C-level executives. • Form close relationships with our customers. • Serve as the trusted technical advisor for key customer champions and executives including C-levels. • Cultivate relationships with key customer roles from functional owners to senior management. • Advocate for the best customer experience. • Serve as the customer’s advocate to other Freshpaint resources in Product, Support, Engineering, Marketing, & Partnerships. • Serve as the voice of the customer internally at Freshpaint by providing customer feedback to product, creating customer case studies with marketing, facilitating referrals for technical or services partnerships, or coordinating customer referrals for sales. • Expand existing customers. • Proactively identify where and how Freshpaint capabilities can deliver incremental business value. • Work with Account Management to drive expansion opportunities with clear objectives, technical requirements, and action plans. • Constantly iterate on our process. • Be part of a growing team at Freshpaint and help inform our approach to our customer lifecycle processes. • Work cross functionally and manage special projects internally to help Freshpaint scale as fast as possible. • Contribute to our team growth by creating new content, playbooks, and processes for peers to use as winning strategies. • Occasional Travel. • Drive customer attendance to Freshpaint in person events and attend industry events to engage customer stakeholders • Visit customers onsite where possible for partnership reviews and relationship building