Deliveroo - Account Manager - French Speaking
Requirements
• Essential: • Professional fluency in French, with the ability to converse confidently with business owners in the French market. • Professional fluency in French • Proven track record in account management, with strong relationship-building skills that consistently produce positive results. • Proven track record in account management • Strong communication skills, specifically an excellent phone manner and experience providing high-quality support via telephone or video. • Analytical ability, with a knack for understanding complex problems and finding the crux of an issue quickly using data. • Analytical ability • Creative problem-solving, with an enthusiastic approach to removing barriers and a keen interest in how technology drives partner success. • Creative problem-solving
Responsibilities
• You’ll be joining the SMB (Small Medium Business) team. Based in Manchester City Centre, we are a high-energy group that supports local independent restaurants through a desk-based consultancy model, helping them navigate the rapidly expanding delivery industry. • SMB (Small Medium Business) • Portfolio Management: Lead a diverse portfolio of accounts using a desk-based model, supporting growth through phone, email, and digital presentations. • Portfolio Management: • Relationship Partnership: Maintain long-term relationships with our French partner base, ensuring high-quality service and driving positive outcomes for both the restaurant and Deliveroo. • Relationship Partnership: • Campaign Execution: Drive engagement with national and local marketing opportunities to improve key performance metrics, including order volume and partner retention. • Campaign Execution: • Operational Liaison: Act as the bridge between your restaurants and internal teams to ensure our solutions are delivered according to partner needs. • Operational Liaison: • Data-Driven Strategy: Use insights to identify performance barriers and implement creative solutions that help partners offer the best delivery experience possible. • Data-Driven Strategy:
Benefits
• At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: • 🔧 Make a visible impact every day • Make a visible impact every day • Your work directly improves experiences for customers, partners and riders. • 🌱 Learn fast in an entrepreneurial environment • Learn fast in an entrepreneurial environment • Work close to the market with autonomy, pace and real responsibility. • 🧠 Build a career, not just a role • Build a career, not just a role • Stretch yourself, develop new skills and grow as the business evolves. • 🌎 Deliver together in an inclusive culture • Deliver together in an inclusive culture • Collaborative, values-driven teams that support how you work best. • We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. • Diversity, Equity and InclusionAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. • Diversity, Equity and Inclusion • We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. • If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. • If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! • Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
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