sequencing - Head of Product & Customer Experience
Requirements
• Own the customer journey from onboarding through lifelong engagement, delivering measurable value at every stage • Translate deep customer understanding into products that simplify complex genomic science into everyday health decisions • Deploy AI to deliver personalized genomic insights that help customers understand risk and act on their health with confidence • Turn genomic data into experiences so intuitive customers can act on their health without understanding the science behind it • Drive subscription engagement and retention by continuously surfacing new value from a customer's genome over time • Partner with Growth and Analytics to improve activation, renewal, and retention through data-driven lifecycle strategies • Set and uphold design and brand standards that build trust and reinforce category leadership across every customer touchpoint • 10+ years leading product in high-growth consumer environments with proven impact on engagement, retention, and revenue • Track record owning product strategy and roadmap from vision to execution • Deep expertise in consumer subscription products, lifecycle engagement, and customer lifetime value • Proven ability to build AI-enabled or data-driven products that make complex systems simple and trustworthy • Proven success hiring, training, and scaling high-performing product and design teams • Hands-on leader equally effective setting vision, developing talent, and executing • Fluent in analytics and experimentation with a bias toward action • Cross-functional partner who drives alignment across engineering, science, design, and business
Benefits
• For decades, the human genome has been one of the richest health information in the world, but most people have never been able to truly understand or use it. We’re changing that. • We're transforming billions of genetic variants and decades of scientific research into technology people can interact with naturally and trust. This isn't another health app. It's a new category that brings together bioinformatics, genetics, and consumer health. • Your work won’t just help build Sequencing. It will help redefine how people understand themselves through their DNA for decades to come. • Our values spell out the four DNA bases: Advocate, Commit, Guide, Trust. • Comprehensive medical, dental, and vision insurance coverage • 401(k) with company match • Paid time off • Paid volunteer time off annual, during normal business hours • Fully remote work, with equipment provided and internet and cell reimbursements • Parental bonding leave • Private, confidential clinical-grade whole genome sequencing for you and your immediate family
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