• 7+ years in customer success, implementation or account management, including 3+ years leading teams.
• An entrepreneurial track record: you've built something from scratch, such as a company, a new service line or a team, and owned its results.
• Comfort with ambiguity: you make good calls with incomplete information, then adjust fast.
• Experience managing hourly or seasonal teams and training them on complex, rules-heavy work.
• Executive presence with enterprise customers, and comfort being the face of the company.
• Fluency with operating metrics and the cost of delivering a service.
• Experience using automation or AI to scale a service team.
• A background in agriculture, or experience working with farmers.
• Experience with government, conservation or carbon programs.
• Contact center or managed-service operations experience.
• This is a remote role based anywhere in the United States, with periodic travel to partners and team offsites. The base salary is $150,000–$175,000, depending on experience, and the total package includes performance-based variable compensation and equity. We also offer competitive health, dental and vision coverage, a 401(k), flexible paid time off and a remote-work setup stipend.