omnea - Head of Customer Value

• Own the expansion and retention motion: Take full ownership of upsell and expansion across our enterprise base. Run weekly deal reviews with your Customer Value Leads, personally step into high-stakes opportunities, and make sure every account has a clear commercial path forward. This is an IC-plus-leader role: you're not just managing a team, you're closing deals alongside them. • Build the playbook from scratch: We don't yet have the commercial infrastructure to match our ambitions. You'll build it: deal review cadences, multi-threading strategies, QBR frameworks, expansion playbooks, and a culture of commercial ownership across the team. You'll set the standard for what great account management looks like at Omnea. • Make every customer see their ROI: Our customers love us, but we're not yet telling the value story as well as we could. You'll work closely with the VP Customer Experience and VP Product to develop ROI-driven QBR frameworks, so every executive sponsor sees a clear, compelling picture of what Omnea delivers. Procurement delivers measurable ROI; we should be the ones presenting it back. • Coach and scale the team: Lead our current Customer Value Leads directly, help them develop commercially, and hire as we grow. Help your team navigate complex enterprise relationships, multi-thread into new stakeholders, and develop into excellent account managers in their own right. You'll know what great looks like, and you'll raise the bar. • Feed the product and revenue roadmap: You're the closest person to what our customers actually need and what they'll pay for next. Work hand-in-hand with the Product team on the feedback loop: surfacing expansion opportunities, flagging friction, and helping pre-sell new modules with the right design partners before they launch.