OpenFX - Head of Client Success, MENA

UAE+ Equity3w ago

In Office Director EMEA Fintech Head of Customer Success MENA Team Leadership Coaching Canva Reporting

Requirements

• 6+ years of experience in client-facing roles with financial services institutions • 8+ years of overall professional experience. • Strong understanding of FX markets, trading operations, and treasury workflows • Experience in analyzing trading data and creating actionable insights • Proven track record of growing institutional relationships • Based in Dubai, with the right to work and willingness to travel across the GCC • Experience with FX trading platforms or financial technology products • Understanding of API integrations and trading system workflows • Background in treasury operations or institutional trading • Familiarity with regulatory requirements for FX trading, including CBUAE, VARA and DFSA • Existing relationships across regional exchange houses, MTOs or PSPs • What Sets Great Candidates Apart • Ability to analyze trading patterns and identify optimization opportunities • Strong project management skills for coordinating complex client implementations • Experience working with both technical and business stakeholders • Track record of growing institutional relationships through data-driven insights • Holds margin under pressure rather than defaulting to discounting • Advanced fluency with AI tools, applied as a core part of how you work

Responsibilities

• Client Growth & Optimization • Analyze client trading data to identify opportunities for volume growth and cost savings. • Create regular reviews showcasing platform value and optimization opportunities. • Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform. • Team Building & Leadership • Build and hire the MENA client success team, sequencing roles against regional growth. • Set the operating rhythm: account planning cadence, coverage model, and escalation paths. • Coach and develop the team, owning their performance and progression. • This is a player-coach role. For the first year you are the team, carrying accounts and handling client service requests while building the function around you. • Operational Excellence • Manage smooth client ramping processes, including technical integration and training. • Coordinate with internal teams to resolve any trading or settlement issues promptly. • Provide regular reporting on client health metrics and growth opportunities. • Collect and organize client feedback for product and service improvement. • Trading Relationship Management • Serve as the primary point of contact for institutional clients' day-to-day FX trading needs • Monitor client trading patterns, volumes, and pricing to ensure optimal execution. • Work with trading teams to understand their workflows and identify efficiency opportunities.

Benefits

• Competitive compensation package, including equity in a high-growth company • Opportunity to work on cutting-edge technology at a very fast-paced startup • Collaborative and supportive work environment • Professional development and growth opportunities • Work with innovative technology and leading financial institutions.