phrase - Global Head of Customer Success

• Bachelor's degree in Business, Marketing, or a related field (MBA or advanced degree preferred). • 10+ years of experience in Customer Success, Account Management, or a related field, including 5+ years leading multi-region or multi-team CS organizations at a senior leadership level. • Proven track record of setting and delivering Customer Success strategy in a global B2B SaaS environment, with clear ownership of retention and growth outcomes. • Experience building and scaling a Customer Success function, including hiring and developing leaders who themselves manage teams. • Executive-level communication and stakeholder management skills, including comfort presenting to the Board and C-suite. • Strong commercial acumen — able to own and defend a budget and connect CS outcomes to revenue and margin. • Data-driven mindset, with experience building reporting and KPI frameworks that executives actually use. • Experience working across multiple regions and business cultures. • Familiarity with the localization industry, or experience in a scale-up environment (desirable). • What you'll get: • Work experience in a successful and growing global SaaS company • Be part of an international team in Europe, APAC, and the Americas • Expert colleagues in their field who are determined to build the best localization platform on the market, creating a world where language never limits opportunity • An agile work environment, where it is encouraged to take smart risks • Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued, and diversity is fully embraced • A positive, open-minded, and innovative atmosphere • Support in your professional development and personal career goals • 4 Company holidays additional to your regular holidays (1 day per quarter where the entire company is off to celebrate our achievements). • In addition, the company also provides employees with a Christmas break to allow you to spend time with family and friends without use of your vacation allocation. • Your birthday is off because it is important to celebrate you as well. • 2 Giveback days where you can support the local community, volunteer, and/or participate in charity events and activities. • Professional and extensive onboarding. • Enterprise Claude Licence • Additional local benefits depending on the entity you're hired at, just ask your Talent Acquisition Partner • Phrase is committed to ensuring equal pay for equal work and work of equal value between women and men. Our aim is that our workforce will be truly representative of all sections of society and that each worker feels respected and able to give their best. The job requirements and salary range for this job have been established through a gender-neutral job evaluation and classification process. This process objectively assesses the skills, responsibility, effort and working conditions required for each job. This systematic approach ensures fair pay regardless of who performs the work. We welcome applications from all qualified candidates regardless of their sex, race or ethnicity, disability, religion/belief, sexual orientation, gender identity or age. We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.