ravio - Customer Success Manager, SMB
Requirements
• Managing a scale portfolio. You’ll be responsible for a large and growing portfolio of SMB customers, using tech-touch tools (automation, segmentation, one-to-many outreach) alongside a hands-on approach for the accounts that need it, so you can prioritise your time where it has the most impact. • Customer relationship building / empathy. You can build rapport fast, and gain customer’s trust, while understanding and empathising with their challenges. • Commercial acumen. You’re comfortable negotiating and selling (this role includes revenue and renewal targets) • Attention to detail, and able to leverage data to make decisions for individual customers and at scale across your portfolio. • Teamwork. We work closely as a team, and we work cross functionally with ops, marketing, support and product team • Sales / account management experience. Including prospecting and multi-threading, applied efficiently across a high-volume portfolio. • Nice to have: Experience in HR tech / Reward / HR • Nice to have, Language skills, with a preference for German or French • What you’ll get:
Benefits
• £38,000 - £62,000 (OTE £46,000 - £74,000) • Company ownership (everyone gets a meaningful equity stake in Ravio) • 37 days paid time off (25 days holiday + 4 wellness day + 8 public holidays) • Up to 6% pension matching scheme • £60 a month wellness allowance (Invest in your physical wellbeing, on us) • £500 per year Learning and Development budget • Private healthcare cover with AXA • Personal travel insurance - just in case • 6 weeks work from anywhere per year • Income protection insurance (for full peace of mind in case you cannot work because of sickness or disability) • 16 weeks fully paid birthing parent leave, followed by 4 weeks at 50% pay & 8 weeks for non-birthing parent • For more information about what we collect and how we use it when you apply for a role with us, please refer to our Candidate Privacy Notice https://ravio.com/candidate-privacy-notice
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