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Jobs(26,676)/Head of Customer Success Role(120)/Moniepoint (26) - Head of Personal Banking Sales Network
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Moniepoint

Moniepoint - Head of Personal Banking Sales Network

Remote - Lagos, Nigeria2d ago
RemoteDirectorEMEABankingPaymentsHead of Customer SuccessSales EnablementCRM Management

Requirements

• 10 - 15 years in field sales leadership, with at least 5 years leading regional sales leaders. • Direct experience running a distributed agent, agency or independent contractor network of significant scale. • Proven ownership of a commission or incentive scheme, including designing it and defending its cost. • Strong command of sales analytics: funnel conversion, productivity distribution, cohort based performance. • Strong people leadership skills: training, motivating and managing a large field sales team • Experience operating in financial services, telecoms, FMCG distribution or another high volume regulated or semi regulated industry. • Willingness to travel across regions regularly. • Experience in banking, payments or lending distribution in Nigeria. • Experience in building and scaling a field sales team • Familiarity with sales enablement tooling and CRM based territory management. • You’re calm, objective, and grounded, even in high stakes situations. • You balance empathy with fairness and have strong judgment on what’s “right” versus what’s “easy.” • You communicate with clarity and confidence, building trust at every level. • You think systemically and you see patterns behind cases and design solutions that prevent recurrence. • You value compliance but see your role as enabling business success, not blocking it. • What Success Looks Like • Delivery against monthly and annual first transaction targets from the sales channel. • An implemented plan to increase agent output, featuring defined benchmarks and measurable tactical growth drivers. • Established field sales performance routines, including weekly and monthly reviews, executed against standardized templates with disciplined action tracking. • Optimized cost per new active customer, trending within the approved thresholds.

Responsibilities

• Own end-to-end performance of the sales team: deliver the acquisition and transaction target through the field sales channel. • Own agent productivity: acquisitions per active agent per month, share of field agents performing 100% vs target, and time to first sale for new agents. • Own network health: active agent count, attrition, reactivation and coverage in priority cities • Design and maintain territory structure, prioritising penetration in priority cities. • Set recruitment targets for each city/cluster and ensure delivery versus the target. • Own cost per acquisition through the sales channel, including commission, incentive and field support. • Design commission and incentive structures that reward activated and transacting customers, not registrations. • Ensure full compliance with all legal and regulatory requirements. • Own the field sales performance routines: daily check-ins, weekly regional reviews, monthly business reviews.

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