Flagstone - Head of Salesforce and Client Engagement Platforms

• Senior Stakeholder Management: A track record of building trust with the C-suite and senior leaders, balancing competing priorities across the business, and challenging requirements constructively. You're comfortable holding your ground and bringing technical and commercial teams together around a shared direction. • Senior Stakeholder Management: • Experience: Significant experience designing, owning, or leading enterprise-scale Salesforce platforms in a commercial or tech-enabled business. • Architecture & Platform Design: Experience designing and setting up enterprise Salesforce orgs, including data and security models, integration patterns, multi-cloud architecture, and environment and release management. A clear view of what good looks like on Salesforce, with a track record of setting design standards and best practice, and of fixing platforms that were poorly designed. • Architecture & Platform Design: • Strategic Track Record: Proven success in defining and delivering a multi-year platform strategy and roadmap for CRM, service, or engagement technology, with measurable business outcomes. • Strategic Track Record: • Functional Depth: Deep knowledge of Salesforce across multiple clouds, and experience with other CRM and customer service platforms such as Microsoft Dynamics, HubSpot, and Zendesk. Experience with AI-led CX tools such as Lorikeet is a strong advantage. • Functional Depth: • AI & Automation: Experience delivering AI and agent-based automation in customer service or engagement settings, including the controls needed to protect customer outcomes. • AI & Automation: • Commercial & Service Acumen: Strong grasp of commercial and client workflows, such as partner and pipeline management, onboarding, retention, and service journeys, and how platform choices, including telephony, affect agent productivity and customer outcomes. • Commercial & Service Acumen: • Leadership & Governance: Proven experience managing internal technical teams, vendors, budgets, and change programmes in an agile environment. • Leadership & Governance: • How we reward you: • How we reward you: • At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits: • Hybrid working - Spend at least 1 day a week with your team in our collaborative London office • Competitive bonus scheme - designed to reward and recognise high performance • Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you. • A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods. • Around the World scheme - 3 months work from anywhere scheme • Mental wellbeing support – Access therapy and mental health sessions through Spill • Learning and development – £1,000 personal development budget to help you grow in your role. • Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded • Medical cash plan - To help you with the costs of dental and optical expenses • Life insurance and Income Protection- four times your annual salary for peace of mind • Matched pension contributions up to 5% • 25 days holiday - plus bank holidays, well-being days and volunteering days • Enhanced Parental Leave – enhanced maternity, paternity and adoption pay. • All are welcome. • All are welcome. • At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.