Vesta Innovations Inc. - Senior Manager, Customer Success

Remote - Americas$160k - $195k3w ago

Remote Senior NA Head of Customer Success Account Manager Customer Success

Requirements

• You are deeply curious about how businesses operate. You enjoy understanding workflows, incentives, constraints, and organizational dynamics — especially within operationally intensive industries. You thrive in early-stage environments where ambiguity is high and ownership is real. • You think in terms of outcomes, not activities. You care about measurable impact and can clearly articulate the value your product delivers. • You are comfortable partnering with senior stakeholders and can build trust with operators, executives, and cross-functional leaders alike. • You’re calm under pressure and effective at coordinating internal teams when challenges arise, serving as a structured and accountable escalation point. • You are highly organized and process-oriented, with the ability to build playbooks and systems from scratch. • You can balance proactive strategic engagement with reactive issue management without losing momentum. • You are collaborative by default — able to partner closely with Sales on renewals, with Product on feedback loops, and with Implementation on smooth customer transitions.

Benefits

• Robust medical, vision and dental coverage (~100% of employee premiums are covered) • Remote-first culture with hubs in New York and San Francisco • Flexible time off (that we expect you to use!) • Co-working passes and/or wfh stipend • Dining dollars • 401(K) offering • Meaningful parental leave - 16 weeks off for birthing and non-birthing parents, applying to adoptions as well. • Company offsites (twice a year) • Our cash compensation amount for this role is targeted at $160,000 - 195,000/yr. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.