vestiairecollective - Vestiaire Collective - Global Sales & Technical Support Assistant

Paris2w ago

In Office Mid EMEA E-commerce Technical Sales Representative Marketing Manager B2B Reporting E-commerce Excel Process Improvement

Requirements

• Experience: 2+ years experience in partner / sales support, B2B operations or technical account support within an e-commerce or marketplace environment. • Customer focused with strong written and verbal communication skills in French, English and Italian is a + • Analytical mindset focused on identifying operational bottlenecks, collecting structured feedback, and proposing scalable process improvements. • Data Skills: Proficient in MS Excel for daily data tracking, reporting, and operational analysis • Tech appetite: experience or strong interest in automated solutions (APIs, Bulk Upload tools, Inventory Management Systems) and not afraid to deep dive into the technical aspects of the business • Soft Skills: Strong organizational, team spirit and attention to detail. We need people who know how to act decisively, look for root causes and have a problem solving mindset to facilitate the collection of information required and ability to meet deadlines

Responsibilities

• Advise and support our professional sellers located across Europe, US and APAC! You will be a part of the Global B2C team, reporting directly to the B2C Director and working in direct collaboration with Project and Market Manager. • Seller Support & Onboarding • Daily Support: Deliver high-touch operational and sales assistance to address partner queries and resolve everyday blockers • Project Execution: Assist Market and Project Managers in the rollout of cross-partner initiatives and supply development projects. • Seller Onboarding: Own the end-to-end operational onboarding of new professional sellers until they are successfully active on the platform • Process Improvement: Improve internal processes and eliminate operational bottlenecks • Feedback Relay: Consolidate seller feedback and operational needs to help managers tailor success plans, acting as the internal voice of the partners. • Seller Education • Best Practices: Educate sellers on optimal sales strategies and platform tool management to boost their commercial success. • Tool Adoption: Support training efforts by guiding sellers on best practices, answering their questions, and ensuring they successfully adopt our platforms and tools • Technical Support & Incident Management • Technical support:Troubleshoot and respond to requests for technical assistance our partners may face, coordinating with internal tech resources • First-line Tech Support: Act as the primary liaison for technical issues, performing initial triage and pre-investigation on partner incidents (via JIRA) before coordinating with internal Tech resources. • Automation & API Integration: Take charge of the technical onboarding and integration of our top-tier sellers onto automated bulk upload tools (API, Bulk Tool, integrations), ensuring seamless catalog synchronization. • Documentation & Roadmap: Update external and internal support documentation and compile recurring technical requests to help the team feed the product roadmap

Benefits

• Purpose-driven work at scale • High-impact scope & ownership • Work on products used globally, where your decisions have immediate, measurable impact on millions of users across 70+ countries. • A truly international environment • Collaborate with a diverse team of 50+ nationalities across Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City. • Career acceleration in a fast-moving scale-up • Take ownership early, grow fast, and shape your path, as an expert or a future leader. • Learning & growth as a priority • Dedicated budget, continuous feedback culture, and opportunities to work on cutting-edge topics (AI, marketplace dynamics, scalability, etc.). • Flexible ways of working • Hybrid model (typically 2 days remote per week), with trust and autonomy at the core of how we operate. • Give back through action • Including bonus, health coverage, lunch vouchers, Gym-Pass, and additional legal perks depending on your location. • Research shows that candidates from underrepresented backgrounds including women, people with disabilities, and other marginalized communities, are less likely to apply unless they meet 100% of the criteria. • At Vestiaire Collective, we believe diversity drives better decisions, stronger products, and more meaningful impact.