Referrals Only - Senior Fraud Investigator, Prevent
Responsibilities
• Senior Fraud Investigators in our Prevent pillar support the quality of performance and knowledge across the pillar by answering escalations, supporting operational changes, and speaking to our customers who are at potential risk of the most complex scams. We’re looking for investigators with in-depth knowledge of cryptocurrency and understanding of how this can be used by fraudsters across a range of typologies as we continue to develop and optimise our controls. This means you can complete a complex investigation from start to finish for our customers and provide clear feedback to our teams as we work together to become the most trusted bank in the UK. • Gathering evidence from flagged transaction data • Use of Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail. • Use of Monzo’s values to reassure and support customers through the process of identifying active fraud. • Independently making decisions on cases and releasing or blocking flagged transactions up to a case value of £59,999.00. • Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance). • Triaging cases with a value of more than £59,999.00 for upwards escalation • Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account. • Providing advice and support to victims of fraud on how they can protect themselves in the future. • Handling non-FOS complaints and feeding back to Investigators and their managers where required as part of our continuous improvement feedback loop. • 🤩 We’d love to hear from you if… • A strong understanding of regulatory requirements in fraud and/or financial crime • A strong knowledge of cryptocurrency and how this is used in fraud typologies • Excellent English written & verbal communication skills and experience speaking to victims of potential fraud • Ability to be persuasive and empathetic • Strong expertise in investigating, problem solving and decision making • Ability to work well independently & be collaborative with the wider team • Ability to work to deadlines • Values driven approach in line with Monzo’s core values
Benefits
• 💰 £31,100 - £39,350 ➕ Incentive Awards tied to your performance • 📚 £1,000 learning budget each year to use on books, training courses and conferences. • 🏡 We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup. • ➕ Plus lots more! Read our full list of benefits • 🌈 The Interview Process: • Some initial application questions (please take your time, we read these carefully!) • A short call with a Recruiter • A remote interview, lasting approximately 1 hour with two team members from the Fraud Team. • This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! • We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
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