project-expedition - Senior Travel Planning Specialist for Custom & Group Tours

Remote - New York, United States$65k - $70k3mo ago

Remote Senior NA Logistics Travel Agent Microsoft Word Excel

Requirements

• Proficient in Microsoft Word, Excel, power point. • Excellent written and verbal communication skills • Ability to multi-task, prioritize and problem solve in a fast past environment. • Ability to manage changing priorities and meet deadlines • Strong interpersonal and customer service skills. • Strong analytical capabilities with a high level of attention to detail • Works well independently and as part of a team • Is fluent in written and spoken English (Other languages desirable)

Responsibilities

• Communicate with travel advisors through email and phone using our internal ticketing system • Deliver prompt, friendly, and professional service • Work with tour operators around the world to build custom and group itineraries • Create tailored proposals and quotes based on each group’s needs • Manage requests ranging from single custom tours to multi day group programs • Troubleshoot issues in real time when needed • Suggest creative ideas and unique experiences to enhance trips • Build and maintain tour content, pricing, and logistics for group excursions and custom programs • Coordinate capacities, schedules, and operational details with vendors • Keep advisors and operators updated on itinerary or schedule changes • Support advisors and group leaders with questions and bookings • Monitor penalty schedules, cost confirmations, agreements, and deadlines • Review guest feedback and share insights to improve future programs

Benefits

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility) • 15 days of leave (increases to 20 days at 2 years tenure) • Company Healthcare Plan (Company contribution $9K with 2 completely covered plans) • 401K company plan • Annual work from home budget $500 • Annual training budget of $250 • TSA Precheck (worth $80) • Annual Project Expedition tour credits of $750 • Employee discounts on thousands of tours and activities