perk - Senior Business Travel Consultant - GDS - Remote
Requirements
• Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously • Are proficient in air fares and ticketing • Have great communication skills, fluency in English, both written and spoken is essential. • Are familiar with North American business culture and customer expectations. • Have previous experience as a Business Travel Consultant. • Are well-organized, and capable of working to tight deadlines under pressure. • Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers. • Are proactive in resolving customer queries and complaints, using their initiative to overcome problems. • Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success. • Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues. • Motivate and encourage the well-being of the team, displaying a positive attitude at all times. • What we always look for: • Independent and autonomous. You don’t need hand-holding to get things done • Empathy - understand what our customers need • Smart, fast learner and tech-savvy • Flexible and able to adapt to constant changes with a positive mindset • You are open to receiving and giving constructive feedback • You want to learn - we have a 7-Star management team to mentor you! • On top of that, you will only be the right candidate if you are: • Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains • Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around • You LOVE travel! • Working Hours & Conditions: • Our Remote role is offered on a Fixed term contract • We can offer a remote contract in the following areas: Massachusetts, Illinois, Florida, New Jersey, New Hampshire • During the first week of onboarding you will be onsite at our Chicago office. • Ongoing training will be conducted remotely • Working hours are on a rotational basis and can be between 8:00 am - 8:00 pm. Shift patterns are fixed for 4 weeks to create stability • Weekly working hours will be 40 hours.
Benefits
• Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays • Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan • Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date • Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans • Plan for your future with our 401(k) plan with company matching contributions • Care for your furry friends through partner discounts on pet insurance • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones • Focus on your family with 12-16 weeks’ paid parental leave • Let us help you move to one of our hubs with relocation support • Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $58,000 - $68,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors. • AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. • We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. • We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. • At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. • For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
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