CapNexus - BlueCherry ERP Support Consultant

Remote - New York, United States (Remote)1w ago

Remote NA E-commerce Fashion Customer Support Specialist Documentation Reporting Stakeholder Management Change Management Data Quality B2B

Requirements

• Experience supporting or administering BlueCherry ERP (or a comparable apparel/fashion-vertical ERP) in a functional/business capacity. • Direct experience in a B2B / wholesale apparel or footwear business — order management, EDI, allocation, chargebacks — rather than pure retail or DTC. • Strong understanding of apparel supply chain processes: order-to-cash, purchasing, inventory, warehouse management, and PLM. • Experience managing a technical vendor/implementation partner relationship (e.g., CGS) for engineering and technical support. • Demonstrated ability to translate business requirements into system configuration and process design. • Strong stakeholder management and cross-functional leadership skills; comfortable operating at a director / senior manager level. • Excellent communication, training, and documentation skills. • Prior experience at CGS, or as a BlueCherry implementation/functional consultant. • Familiarity with EDI standards (ANSI X12, EDIFACT) common in wholesale apparel. • Exposure to adjacent fashion ERP/PLM tools (Centric, YuniquePLM, Infor Fashion, NGC) is a plus. • What Success Looks Like • BlueCherry runs reliably with strong user adoption and satisfaction across business teams. • Support issues are resolved quickly, with CGS engaged efficiently only where true technical/engineering work is needed. • Business best practices for wholesale operations are documented, adopted, and consistently followed.

Responsibilities

• Serve as the internal subject matter expert and primary point of contact for BlueCherry ERP functionality, including order management, purchasing, inventory, warehouse management, EDI, and PLM. • Partner with sales operations, supply chain, finance, and customer service to translate B2B / wholesale business needs into BlueCherry configurations, workflows, and reporting. • Own and continuously improve business processes and best practices within BlueCherry that reflect a wholesale model — order-to-cash, EDI trading-partner onboarding, allocation, chargebacks, and account-level terms. • Triage day-to-day support issues, resolve functional and process-level questions directly, and determine what requires escalation. • Manage the day-to-day relationship with CGS (BlueCherry's vendor): scope and escalate technical/engineering issues, track tickets, and coordinate upgrades, patches, and enhancement requests. • Lead user training, documentation, and change management for BlueCherry across the organization. • Evaluate new BlueCherry releases and features and recommend adoption based on business impact. • Support integration points between BlueCherry and adjacent systems (EDI, WMS, finance, B2B ordering portals). • Drive continuous improvement initiatives to increase system adoption, data quality, and process efficiency across the business.