Bandwidth - Global Customer Implementation Specialist

• The Global Customer Implementation Specialist is the engine of the Bandwidth Implementation team. You own your customers from the moment a deal closes to the moment they graduate to their long-term support team, and you drive that journey with purpose. Getting customers to live production traffic on the Bandwidth network as fast as possible is the mission, and you take that personally.You own your cases without day-to-day direction. You build project plans, manage customer relationships, coordinate across internal teams, and hold everyone accountable to the timeline including the customer. You understand what the customer is trying to achieve and you shape the experience around that outcome, not just the checklist.You are expected to deliver consistently, communicate proactively, and contribute to the team beyond your own case load. Lane assignment is determined by account complexity, team need, and your demonstrated capabilities. • Global Customer Implementation Specialist • 3 or more years of implementation, project management, or technical customer-facing experience in a B2B SaaS or technology environment. • Demonstrated ability to manage multiple concurrent projects independently from initiation through completion. • Working knowledge of VoIP, SIP, or telecommunications concepts sufficient to guide customers through technical onboarding. • Strong written and verbal communication skills. Customers and colleagues should rarely need to follow up for a status or next step. • Ability to navigate ambiguous situations and competing priorities without losing momentum or quality. • Proficiency in CRM, Monday.com, or equivalent CRM and project management tools. • Bachelor's degree required. • Experience in CPaaS, telecommunications, or API-based product environments. • Familiarity with 10DLC, Toll-Free Verification, and porting processes. • Experience working cross-functionally across Sales, Engineering, and Support teams to drive customer outcomes. • The Whole Person Promise: • At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. • All new hires receive four weeks of PTO. • PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email. • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. • “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. • Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. • Applicant Privacy Notice