OpenSesame - Renewals Specialist
Responsibilities
• Gain a deep understanding of how OpenSesame Customer Success Managers operate and how renewals support the overall customer journey. • Build strong working relationships with internal and cross-functional teams, including Sales, Finance, and Legal. • Become proficient in CPQ/SFDC and the systems that support the renewals process. • Generate quotes and Sales Orders and begin closing opportunities with guidance. • Confidently articulate the value of OpenSesame products and services during internal and customer conversations. • Actively engage with customers and internal stakeholders to manage assigned renewals. • Begin crafting pricing proposals in collaboration with CSMs and proactively resolve roadblocks to ensure on-time renewals. • Review customer usage metrics and clearly articulate value delivered to reinforce renewal justification. • Complete RFPs in our internal tool in partnership with CSMs. • Forecast and begin closing upcoming renewals while identifying early upsell opportunities. • Fully own the renewals and upsell lifecycle—from outreach to negotiation to close—for SMB and mid-market customers. • Diagnose renewal risks, lead negotiation calls with Procurement teams, and collaborate with CSMs on enterprise opportunities. • Confidently manage the renewals pipeline, ensuring continuous and accurate forecasting. • Drive customer retention and expansion by contributing to a streamlined, customer-centered renewal strategy. • Take over full management of enterprise renewals. • Build strong cross-functional partnerships with Customer Success, Sales, Finance, and Legal to support seamless renewal and contract processes. • Maintain accurate, up-to-date records of activities, opportunities, and forecasts in Salesforce on a daily basis. • Demonstrate a solid grasp of customer needs, market dynamics, and expansion opportunities to further strengthen retention and revenue growth. • We’re looking for proven examples from your career that show you can do this job, that you’ve built systems, driven alignment, and created impact at scale. When you look back a year from now, you’ll know you’ve made OpenSesame better, faster, and stronger because of your impact.
Benefits
• Benefits: Benefits include comprehensive medical, dental, and vision coverage, flexible PTO, 401(k) matching, incentive stock options, volunteer time off, Employee Resource Groups, and a generous professional development program with dedicated annual time off for learning and growth. • Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. • Equal Employment Opportunity • Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance. • Pay Transparency
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