xero - Partner Success Manager

Remote, United States - Hybrid$99k - $124k+ Equity3mo ago

In Office NA Software Partner Manager Salesforce CRM Management Account Management

Responsibilities

• Managing a portfolio of accounting and bookkeeping firms using Salesforce CRM to track health signals, forecasting, and expansion pipelines. • Conducting structured business reviews and success planning sessions to align commercial goals with platform capabilities. • Championing full platform adoption across core features, including payroll, online bill pay, analytics, and AI-driven tools. • Identifying churn risks early and implementing proactive retention and subscription optimisation strategies. • Where and how you can work • This role offers flexible working arrangements, including hybrid and remote options depending on your location. You will also travel regularly for industry events and on-site partner meetings, with access to collaborative office spaces for team connection days and shared focus time. • Here are some of the things we are looking for • A background in account management, partner success, or sales within a fast-paced SaaS or technology environment. • Experience managing a portfolio of partner accounts, with a track record of prioritising effectively to meet growth and retention goals. • Proven ability to lead strategic business reviews, present to key stakeholders, and navigate value-based commercial conversations. • Familiarity with Salesforce CRM and data insights to manage pipeline, forecasting, and account health. • Expertise in positioning broader platform products such as payroll, analytics, or automated workflow tools. • A collaborative mindset and strong communication skills to work seamlessly with technical consultants and cross-functional teams.

Benefits

• At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits. • The expected base salary range for this role in: • California, New York and Washington: $99,000 - $124,000 USD • All other States: 84,000 - $105,000 USD • Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role. • In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation: • Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance. • Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page. • Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.