Elite Technology - Customer Enablement Program Manager

• Program Strategy & Execution: Develop and manage customer enablement programs aligned with business goals. Lead initiatives that address training gaps, serviceability issues, and customer pain points. • Customer Journey Optimization: Map and analyze the customer journey to identify enablement opportunities. Implement automated onboarding communications and self-service resources. • Cross-Functional Collaboration: Partner with Product, Support, Marketing, and Customer Success teams to ensure enablement content and delivery are aligned with customer needs and product updates. • Content Development: Create and maintain help center articles, training videos, playbooks, and other educational materials. Leverage internal SMEs and Communities of Practice to scale content creation. • Customer Feedback & Continuous Improvement: Establish customer focus groups and feedback loops to refine enablement strategies. Use data and insights to iterate on program effectiveness. • Team Leadership & Enablement Culture: Lead or support a team of enablement specialists. Foster a culture of learning, transparency, and customer-centricity across the organization. • ​​Perform other duties as assigned to support departmental and company objectives.​