leap - Care Guide

• Serve as the primary contact for patients, responding to inquiries with clarity, empathy, and efficiency. • Educate patients and providers on home infusion processes, including medication handling, storage, and administration protocols. • Schedule and confirm treatment appointments, coordinating with nursing agencies to ensure timely, accurate care delivery. • Verify medication receipt and comprehension with patients prior to treatment. • Ensure clinical documentation is shared with providers post-infusion and that billing information is properly routed to the finance team. • Collaborate cross-functionally with the Customer Success team to maintain strong client relationships and support service excellence. • Comfortable working remotely and independently. • Available to work full-time Pacific Standard Time (PST) hours. • A strong patient-first mindset, with a focus on improving care experiences and outcomes. • Experience in a healthcare startup or fast-paced care delivery environment. • Fluency in Spanish (spoken and written) • At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you.