miramace - Certified Nursing Assistant (CNA) - Care Advocate | Patient Navigation
Requirements
• You genuinely care about older adults and people facing barriers to care, and you bring patience, warmth, and respect to every interaction. • You're organized and self-directed — you can prioritize across a full caseload, follow through, and keep clean documentation without being chased. • You're comfortable with technology and learn new tools quickly (EHRs, CRMs, messaging and scheduling platforms). • You're a strong communicator who can build trust over the phone and explain confusing things simply. • You stay calm in ambiguity and take initiative to solve problems. • Certified Nursing Assistant (CNA) certification / state registry in good standing; or equivalent hands-on patient-care and patient-navigation experience. • 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar). • Working knowledge of the U.S. healthcare system and Medicare. • Comfort working independently, managing a caseload, and maintaining strong documentation. • Reliable computer, internet, and a quiet space for patient calls. • Experience supporting older adults or patients with complex or serious illness. • Familiarity with Medicaid and other public programs. • Bilingual — Spanish, or another language common among Medicare patients. • THE ARRANGEMENT
Responsibilities
• Serve as the primary point of contact for patients after their intake visit. • Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits. • Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications. • Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources. • Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only. • Document every patient interaction and support activity in our platform, accurately and on time. • Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.
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