• You genuinely care about older adults and people facing barriers to care, and you bring patience, warmth, and respect to every interaction.
• You're organized and self-directed — you can prioritize across a full caseload, follow through, and keep clean documentation without being chased.
• You're comfortable with technology and learn new tools quickly (EHRs, CRMs, messaging and scheduling platforms).
• You're a strong communicator who can build trust over the phone and explain confusing things simply.
• You stay calm in ambiguity and take initiative to solve problems.
• One of the following: an active, unrestricted LPN/LVN license in good standing.
• 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).
• Working knowledge of the U.S. healthcare system and Medicare.
• Comfort working independently, managing a caseload, and maintaining strong documentation.
• Reliable computer, internet, and a quiet space for patient calls.
• Experience supporting older adults or patients with complex or serious illness.
• Familiarity with Medicaid and other public programs.
• Bilingual — Spanish or another language common among Medicare patients.
• THE ARRANGEMENT