salvohealth - LPN Care Coordinator
Requirements
• Compact state license required, additional licensing may be needed • 2+ years of clinical experience in patient-facing or customer-facing roles • Excellent customer relation skills, as well as written and verbal communication skills • Knowledge of medical terminology and proficiency of general medical office procedures • Familiarity with digital applications like Slack, Coda, Google Workspace, etc. • Strong analytical and proactive problem solving skills • Self-motivated, results-oriented and strategic thinker • Personal passion for health and wellness topics • Must be authorized to work in the United States • Experience working in telehealth or healthcare startup environment preferred • Bonus: Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s
Responsibilities
• Provide exceptional care, disease management and health education to patients • Support goal setting for individual patients asynchronously to help them better manage their chronic conditions • Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors • Help clients understand their motivations and create behavior change plans • Conduct regular outreach to patients, based on their needs and preferences, to support engagement and elicit behavior change • Coordinate with other clinical team members to provide an exceptional patient experience • Develop and maintain professional, support-oriented working relationships with patients and team members • Create and distribute health education materials to individual members as necessary • Work with a cross-functional product team to develop and constantly improve our in-app patient experience
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