Pair Team - Bilingual RN Care Manager (Remote Flexible - Spanish Speaking)
Requirements
• Must hold active Registered Nurse license issued by the state of California • active Registered Nurse license issued by the state of California • Located in California (Preferred) • Previous experience in care coordination or case management • 2-3+ years of experience working for a health plan or at-risk provider • Bilingual – English/Spanish • Strong technical skills and comfort with new technology innovation, past experience with CRM databases, basic Google suite, email, and video conferencing • Must have quiet and HIPAA-compliant at-home work environment with reliable Internet connection and cell phone • Strong understanding of cultural fluency • Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder • Empathetic with a drive to reduce barriers to healthcare and social services for underserved communities • A fantastic listener and skilled at “reading people” - able to understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask • Excellent communication skills • Takes accountability to resolve a patient’s needs to the best of his/her/their abilities • Comfortable building relationships with new people • Zest for problem solving, seeking answers, and thinking outside the box • Detail-oriented and organized self-starter • Reliable and comfortable in an ever-changing environment • Because We Value You • Salary: $80,000 - $95,000 • Comprehensive health, vision & dental insurance • Opportunity for rapid career progression with plenty of room for personal growth! • Monthly $100 work from home expense stipend • Flexible vacation policy with unlimited time off • Work entirely from the comfort of your own home - no office • We provide the equipment needed for the role
Responsibilities
• Primarily work with and support a caseload of individuals with complex medical needs • Work with individual to identify health/wellness goals and incorporate goals into a Shared Care Plan • Educate individuals on medical and behavioral health conditions (including medication) to improve health literacy • Provide medication reconciliation in collaboration with the individuals’s pharmacy • Provide care management services such as coordinating prescriptions and completing prior authorizations • Track and assure that all required assessments and screenings are performed • Collaborate with multidisciplinary care team to identify and address barriers to care • Identify clinical needs and triage escalations, providing brief interventions as necessary, with support from nurse practitioner clinicians • Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews • Consult with Enhanced Care Management team about clinical concerns or questions, provide educational training on chronic disease states, prevention, treatment, meds, and healthy living • Build trust and develop relationships with individuals experiencing homelessness, living with Severe Mental Illness/Substance Use Disorder, and living with multiple chronic conditions • Use relationship-based strategies to engage individuals in care, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system • Seeks to listen openly to individuals and meets them where they are – understanding that adopting an “it’s not my fault but it is my problem” attitude in all communication styles and approaches
Benefits
• Comprehensive health, vision & dental insurance • Opportunity for rapid career progression with plenty of room for personal growth! • Monthly $100 work from home expense stipend • Flexible vacation policy with unlimited time off • Work entirely from the comfort of your own home - no office • We provide the equipment needed for the role
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