PlayStation Global - Optimization Manager (Contract)
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Requirements
• 5+ years of experience in operations, process optimisation or project management roles • A tenacity to understand your product, not just how customers use it, but how the technology works behind the scenes • Strong organisational skills, structured thinker with the ability to manage and prioritise multiple requests at the same time • Strong communicator and collaborator to rally teams together behind initiatives • Drive to improve on existing processes and not accept ‘good enough’ or ‘the norm’ • Preferred: An understanding of Gaming and Subscriptions customers and their needs • Preferred: Understanding of Subscription model businesses • Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. • At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. • The estimated base pay range for this role is listed below, this is an hourly rate. • Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. • Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. • Equal Opportunity Statement:
Responsibilities
• Lead campaign planning across always-on and high-impact moments (e.g. monthly games, events, catalogue drops) • Coordinate briefings and execution across CRM, Creative, Experience, and Marketing teams • Create campaign playbooks that distinguish BAU from moments that require elevated strategy and creative effort • Optimize Customer Touchpoints • Monitor campaign performance and surface opportunities to improve targeting, timing, or message clarity • Increase efficiency of internal processes for campaign tracking, planning, and cross-functional alignment • Refine Targeting and Support Experimentation • Develop audience strategies that ensure targeting is relevant, effective, and avoids conflicts across campaigns and experiments. • Support message testing and experimentation to improve campaign performance • Collaborate with Product and Analytics teams to enhance tools and systems that support targeting and delivery
Benefits
• PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. • PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. • The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. • Optimization Manager (Contract) • Remote
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