chainalysis-careers - Solutions Architect

• Serve as a core member of the account team, partnering closely with Sales, Services, Customer Success, Product, and Engineering. • Take ownership of customer outcomes across the full lifecycle, from initial discovery and solution design through investigation support, compliance program delivery, deployment, enablement, adoption, and expansion. • Lead discovery conversations that uncover customer objectives, operational pain points, use cases, technical constraints, and success criteria. • Translate business and operational needs into clear technical requirements, solution designs, and implementation paths. • Articulate Chainalysis capabilities in a way that is relevant to each customer's compliance, risk, fraud, investigations, or security environment. • Create tailored demonstrations, proof-of-value experiences, and technical narratives that show how Chainalysis can address customer priorities. • Conduct blockchain investigations, deliver compliance and regulatory guidance, and build technical solutions such as notebooks, dashboards, automation workflows, data integrations, reference architectures, and agentic workflows. • Develop AI-assisted workflows that accelerate and automate investigations, analysis, and customer processes, adapted to each customer's operating model, data, controls, and risk framework. • Design automation that fits into existing compliance, risk, fraud, investigations, or security operations rather than requiring customers to redesign how they work. • Help customers access and operationalize Chainalysis data through APIs, integrations, and fit-for-purpose technical patterns. • Provide guidance on solution architecture, API implementation, workflow design, data movement, and integration considerations. • Drive platform adoption by connecting customer workflows to Chainalysis capabilities and identifying new use cases. • Identify creative, responsible approaches to difficult customer problems, while balancing speed, scalability, security, maintainability, and measurable impact. • Build trust through sound technical judgment, clear communication, reliable execution, and a strong understanding of the customer's business. • Assemble the technical evidence base, including outcome data, consumption metrics, adoption analysis, and expansion signals, that supports quarterly impact reporting and renewal conversations. • Build customer capability and self-sufficiency rather than creating ongoing dependence on the Solutions Architecture team. • Own the feedback loop between customers and Product/Engineering, translating field insights and feature requirements into product improvements and bringing those improvements back to customers. • Act as a trusted advisor to customers, meeting them at their current level of crypto-maturity and partnering with them to advance their understanding, processes, and outcomes. • Represent Chainalysis at customer meetings, industry events, and conferences. • Contribute to the wider Solutions Architecture team through reusable assets, knowledge sharing, internal initiatives, and better ways of working. • We're looking for candidates who have: • Several years of experience in one or more relevant areas, such as financial services, compliance, investigations, fraud, cybersecurity, digital assets, transaction monitoring, sales engineering, solutions architecture, or enterprise product management. • Experience making complex technical or operational concepts understandable to different audiences. • Strong storytelling, presentation, and written communication skills, with the ability to engage both technical teams and executive stakeholders. • A creative, structured, and investigative approach to solving challenging customer problems. • Comfort working with technical tools and learning new technologies quickly. Experience with Python or another programming language, SQL, data analysis, notebooks, workflow automation, APIs, integrations, or AI tools is valuable. • The curiosity and initiative to develop technical depth over time; you do not need to arrive with a complete technical stack, but you should enjoy investigating how things work and building the skills to solve new problems. • The ability to operate effectively when requirements are ambiguous, information is incomplete, or the best path forward has not yet been defined. • A collaborative, generous approach to working with others, including a willingness to share knowledge, seek input, and improve team practices. • A demonstrated focus on measurable customer outcomes, not simply technical activity or product usage. • An interest in blockchain and a desire to keep building your understanding of the technology, the market, and the customers we serve.