slash-financial - Disputes Analyst

Remote1mo ago

Remote WW Banking Payments QA Analyst Documentation

Requirements

• High agency and a strong sense of ownership. You proactively identify problems, take initiative, and follow through without needing constant direction. • Strong attention to detail and analytical skills, with the ability to make thoughtful, risk-based decisions. • Clear written and verbal communication skills. • Comfortable working in a fast-paced, evolving startup environment where processes continue to improve over time. • Comfort using AI tools to improve the speed and quality of operational work. • Strong ownership and the ability to collaborate across Customer Operations, Fraud, Compliance, and Product. • Experience with Visa Resolve Online (VROL), Visa dispute rules, or commercial card disputes is a plus. • Experience in card disputes, chargebacks, fraud investigations, payments, or banking operations.

Responsibilities

• Review fraud and non-fraud card transaction disputes for accuracy, timeliness, and eligibility. • Investigate transaction activity, customer statements, merchant information, and supporting evidence. • Manage eligible disputes from intake and submission through monitoring, resolution, and closure. • Collect required documentation and communicate clearly with customers and internal teams without guaranteeing dispute outcomes. • Identify account takeover, first-party misuse, authorized-user activity, and other cases requiring escalation. • Maintain accurate case records, financial adjustments, audit trails, and dispute outcomes. • Actively use AI and automation tools responsibly to research cases, organize evidence, draft communications, and improve operational efficiency. • Identify recurring dispute patterns and help develop processes that support high-volume operations.