Airspace - Operations Specialist III - UK
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Responsibilities
• Must be able to perform all Responsibilities included in the Operations Specialist II Job Description • Advanced Problem Solving • Ability to independently resolve all escalated issues using provided resources with minimal to no assistance • Ability to assist in resolving team member escalations and questions • Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals • Expert on all International regulations, Import, and Export requirements • Ability to understand big picture decisions for customers balancing service with customer margins. Ability to balance speed, cost, and customer impact without defaulting to escalations • IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate. • Balancing cost of service quality and expectations with margin. • Minimal to no errors & service failures • Make educated decisions under pressure • Anticipate problems before they surface and act early • Operating the Airspace Platform • Hold and maintain Dangerous Goods Certification . Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures. • Assist in resolving team member inquiries for DG flagged orders • Gain knowledge of additional sector processes • Provide SOP guidance hand in hand with leadership • Uphold team expectations leading by example • Maintaining Balanced Level of Performance • As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.
Benefits
• Core Values: • We are One Team. We believe we all accomplish more when we are working together. • We are One Team • We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world. • We make an Impact • We are Passionate. We care deeply about our mission and are not afraid to raise the bar. • We are Passionate • We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers. • We are Transparent • We are Innovative. We never settle and are always striving to improve our product, service, and ourselves. • We are Innovative • From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. • With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date. • Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. • For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.
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