perk - Card Operations Team Manager
Requirements
• You have excellent knowledge of the payment authorization process via a global card network, such as Visa or Mastercard. • You have previous experience in fraud prevention at a card issuer, card network or card payment processor. • You are an expert in fraud prevention policies and systems for credit/debit card payments, preferably corporate credit cards. • Experience working with partner banks and regulators to ensure necessary reporting and requirements are adhered to • You have excellent technical knowledge of instruments for strong customer authentication, payment authorization and fraud rates, such as 3D Secure, Transaction Risk Analysis, Risk Scoring Models, Rule Engines, etc. • Experience of managing a team to meet deadlines and targets, balancing client experience and enforcing controls • Experience in fraud operations, such as dispute management and chargebacks • Excellent communication and problem solving skills. • You are fluent in English; German and other languages are a plus.
Responsibilities
• You will develop the overall fraud risk strategy for the Perk Pay Card Program. • You lead and coordinate all activities around fraud prevention and fraud operations for the Perk pay corporate card program. • You define, implement and monitor risk policies and metrics to optimize authorization approval rates while minimizing fraud rates of our corporate card program. • You work in close collaboration with the Perk product and engineering teams and our partners to implement adequate systems and tools that support these strategies. • You provide reports and insights to stakeholders and partners. • You will lead a team of card operations specialists
Benefits
• Receive competitive compensation and equity ownership in Perk • Rest and recharge with 25 days of annual leave plus bank holidays • Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex • Plan for your future with our qualifying earnings company pension plan with Aviva • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen • Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence • Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus • Join our unforgettable Perk events, including our spectacular annual summer party • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones • Focus on your family with 12-16 weeks’ paid parental leave • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes • Broaden your horizons with up to 20 "Work from Anywhere" days per year • Stay savvy with access to a wide variety of discounts and rewards • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years • Let us help you move to one of our hubs with relocation support • AI Fluency (ensure you add this in all your job ads) • AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled, so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. • We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. • We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. • At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. • For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
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