OKX - Overseas Operations Manager (P2P)
Requirements
• 5+ years of experience in platform operations; crypto / Web3 experience strongly preferred • Minimum 2–3 years of hands-on P2P operations experience in overseas markets (outside Mainland China) • Strong understanding of: • P2P liquidity dynamics and spread formation • Regional payment systems (bank transfers, local e-wallets, alternative rails) • Proven ability to adapt operational strategy based on market and competitive changes • Strong analytical skills with data-driven decision-making capability • Excellent cross-functional collaboration skills • Fluent in English; Chinese or other regional languages are a plus • Experience managing regional teams, community contributors, or local operators • Strong understanding of overseas P2P fraud patterns and payment risks • Ability to independently articulate structural differences between regional P2P markets
Responsibilities
• Market Expansion & Growth Strategy • Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth • Monitor regional regulatory developments and assess their impact on P2P business models • Continuously adjust market strategy based on competitive landscape and market shifts • P2P Merchant & Ecosystem Management • Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness • Improve completion rate, trading efficiency, and dispute resolution performance • Develop structured management frameworks for regional merchant operations • Operational Optimization & Cross-Functional Collaboration • Collaborate with Product and Engineering teams to enhance P2P transaction workflows and feature design • Provide structured feedback on product gaps, user pain points, and regional behavioral differences • Improve end-to-end operational efficiency, including order flow, payment processing, and dispute handling • Data Monitoring & Competitive Intelligence • Monitor core P2P KPIs (volume, active users, merchant depth, spreads, completion rate, dispute rate) • Conduct in-depth data analysis and anomaly detection to identify growth bottlenecks and risk patterns • Track competitor strategies (pricing, incentives, merchant policies, risk models) and propose strategic responses
Benefits
• Competitive total compensation package • L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • Wellness and meal allowances • Comprehensive healthcare schemes for employees and dependants • More that we love to tell you along the process! • #LI-AZ1 #LI-ONSITE • All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. • If in doubt, please apply directly through our official careers website. • Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
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