lalamove - Driver Operations Manager

• Driver Operations & Supply Management • Ensure a healthy and sustainable driver supply by maintaining a strong pipeline of driver leads and overseeing the driver onboarding process. • Monitor driver activity and engagement levels, and implement initiatives to improve driver retention and platform participation. • Driver Community Management • Build and maintain strong relationships with the driver community to foster engagement and trust. • Actively manage driver communications, gather feedback, and work with internal teams to address operational challenges faced by drivers. • Support the development of incentive programs and engagement initiatives to improve driver satisfaction and service quality. • Driver Engagement & Offline Presence Oversight • Provide leadership and strategic oversight for the Offline Presence function, through the Assistant Manager who manages the team’s day-to-day operations. • Guide the team in executing driver engagement initiatives that support Lalamove’s mission of “Painting the Roads Orange”, including vehicle sticker adoption across the driver network. • Oversee the planning and effectiveness of offline driver outreach initiatives to strengthen driver engagement and brand visibility. • Ensure operational processes related to sticker inventory management, installation activities, and driver engagement programs are well managed by the team. • Monitor team performance, KPIs, and operational outcomes, and provide direction to the Assistant Manager to continuously improve operational efficiency and impact. • Support the Assistant Manager in identifying process improvements and operational enhancements for the offline presence and driver benefits programs. • Operational Standards & Process Improvement • Develop, implement, and maintain driver operations SOPs and policies to ensure consistent and efficient operations. • Identify operational issues and process gaps, and implement solutions to improve operational efficiency and service quality. • Ensure operational practices align with company standards and support the scalability of the platform. • Performance Monitoring & Execution • Track key operational and service quality metrics related to driver performance and platform activity. • Analyze operational data to identify trends and areas for improvement. • Work with the team to implement corrective actions and continuous improvement initiatives. • Project Management & Cross-Functional Collaboration • Lead and manage operational projects and initiatives aimed at improving driver supply, operational efficiency, and service quality. • Work closely with the Global Driver Operations team to support the implementation of regional or global initiatives, ensuring alignment with company standards and best practices. • Coordinate with cross-functional teams (e.g., Operations, Product, Finance, and Customer Support) to ensure smooth execution of operational initiatives. • Develop project timelines, track progress, and ensure initiatives are delivered on schedule. • Monitor project outcomes and identify opportunities to further optimize processes and improve the driver experience on the platform. • ## What We Seek • Strong leadership and interpersonal skills, with the ability to engage and manage a large and diverse driver community. • A structured and organized mindset with the ability to manage multiple operational priorities simultaneously. • High integrity and sound judgment when making operational decisions. • Data-driven and analytical, with the ability to use insights to improve operational performance.