lalamove - Driver Operations Manager
Requirements
• Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment • Team management experience with at least 3 direct reports, plus if have experience leading multiple functions/verticals • Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams • Knowledge and understanding of mobile and web technologies • Positive & open-minded, result-oriented with strong business acumen • Good command of both written and spoken English
Responsibilities
• Driver acquisition and onboarding: constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding. • Driver operations standards: identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues. • Performance: constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions • Team management: hire, onboard, and train a team of driver operations associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions • Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively • ## What we seek: • Leadership skills to deal with a large and diverse Lalamove community • Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality • Strong integrity to make the best decisions for the company in every situation and stand firm without compromising • Data-driven to identify leverages and make the best decisions for the business in every situation • Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication
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