Care Access - CTMS Operations Analyst

Remote - Poland (Remote)$208k - $208k3mo ago

Remote Junior EMEA Clinical Research Cloud Computing Operations Manager Reporting Dashboard Creation Excel Documentation GCP

Requirements

• Working knowledge of CTMS configuration and study-build processes (experience with Conductor, Florence, Veeva, or comparable CTMS preferred). • Strong attention to detail and experience executing QC/checklist work. • Ability to run and interpret CTMS exports/queries and translate results for non-technical stakeholders. • Practical experience creating operational reports and dashboards (Conductor, Excel, BI tools). • Effective written and verbal communication for user support and cross-functional coordination. • Familiarity with ICH-GCP, SOPs, and audit processes. • Certifications/Licenses, Education, and Experience: • Bachelor’s degree preferred (or equivalent experience). • 2-4 years of CTMS/platform or clinical systems experience, with 1+ years directly supporting CTMS, study builds, or clinical data operations. • Preferred certifications: CTMS platform/certification training, GCP/clinical research certifications, or relevant technical certifications. • How We Work Together • Location: Remote within Poland • Location • Travel: Minimal (<10%), planned in advance. • Travel

Responsibilities

• How You'll Make An Impact • Populate CTMS entries (visits, procedures, schedules, financial elements, site personnel) according to company requirement; prepare and hand off builds to the CTMS Operations Manager for final review/acceptance. • Execute build QC checklists, validate configuration and data, log defects with reproducible steps, remediate where possible, and escalate gating defects to the Manager or vendor. Track first-pass acceptance and defect remediation metrics. • Provide day-to-day CTMS technical support for Study Start-Up (SSU), Source, Study Ops, Site Network and other Care Access users (access requests, role/tag maintenance, runbook guidance); deliver study-specific CTMS training as assigned. • Produce standard CTMS reports and operational dashboards used by SSU/Study Ops; perform ad-hoc data pulls to support study readiness and cross-functional decision-making • Maintain build checklists, runbooks, and training materials; propose process improvements that reduce rework and improve build quality and throughput. • Maintain accurate build documentation and audit trails for study readiness and compliance. • Support the CTMS Operations Manager in vendor ticketing and incident tracking when escalated. • Assist with onboarding and training of new CTMS Analysts and temporary staff.

Benefits

• Paid Time Off (PTO) and Company Paid Holidays • Medical, dental, and vision insurance plan options • By applying for this position, you acknowledge that Care Access will collect and process the personal information you submit as part of the recruitment process. Your personal information may be accessed, transferred to, stored, and processed in the United States and other countries where Care Access and its service providers operate, subject to appropriate safeguards where required by applicable law. To learn more about how we collect, use, disclose, retain, privacy rights, and otherwise process applicantinformation, please review our Privacy Policy: https://careaccess.com/privacy-policy. • Brazil: Applicants in Brazil can also review our Brazil Privacy Policy:https://careaccess.com.br/politica-de-privacidade. Candidatos no Brasil também podemconsultar nossa Política de Privacidade para o Brasil:https://careaccess.com.br/politica-de-privacidade.Canada: Applicants in Canada can also review our Canada Privacy Policy:https://careaccess.ca/privacy-policyPoland: Applicants in Poland can also review our Poland Privacy Policy:https://careaccess.pl/polityka-prywatnosci. Kandydaci w Polsce mogą również zapoznaćsię z naszą Polityką prywatności dla Polski: https://careaccess.pl/polityka-prywatnosci. • Brazil • Canada • Poland • Diversity & Inclusion • We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.