Airspace - Operations Specialist I, Aerospace & Defense (EU)
Responsibilities
• Operating the Airspace Platform • Set up new orders by adhering to both standard work practices and client-specific SOP instructions • The ability to rapidly move from one critical task to another • Accurately confirm job milestones are completed correctly and on time • Ability to navigate and interpret Airline booking and tracking websites • Following all process and communication standards within multiple platforms • Ability to stay independently informed by reviewing all communications provided throughout the company platforms • Proactive Customer Updates • Ability to professionally relay delays, issues, and updates with customers through verbal and written communication. • With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times. • Escalate issues early and appropriately • Intuitive Problem Solving • Route shipments according to customer requirements • Book new AWBs via electronic or verbal communication. • Ability to update, manage, and/or change airway bills using initial or tenured training. • Ability to source driver coverage for any segment of an order. • Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues. • Follow escalation procedures and guidance provided by senior team members to assist in issue resolution. • Knowledge of import and export processes and requirements • Ability to interpret, create, and audit documentation for international travel (air and land) • Demonstrate understanding and urgency of milestone updates, delays, QPT/QDT, etc. • Handling All Inbound and Outbound Communications • Timely acknowledgment and action of all email, phone and text requests • Expected to consistently meet all minimum metric expectations for phone availability and acceptance • Proper use of communication platform statuses • Manual order placement for customers through inbound calls and emails • Where necessary: Ability to escalate using the correct escalation methods for timely resolutions. • Maintaining Balanced Level of Performance • As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry level position. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.
Benefits
• Core Values: • We are One Team. We believe we all accomplish more when we are working together. • We are One Team • We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world. • We make an Impact • We are Passionate. We care deeply about our mission and are not afraid to raise the bar. • We are Passionate • We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers. • We are Transparent • We are Innovative. We never settle and are always striving to improve our product, service, and ourselves. • We are Innovative • From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. • With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date. • Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. • For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.
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