Dr. Squatch - International Operations Manager, Fulfillment
Requirements
• 5+ years of experience in fulfillment, logistics, supply chain, or operations, with meaningful exposure to UK and EU Retail and B2B channels • A track record of managing 3PL relationships and holding external partners accountable; you've been in the weeds on SLA performance and corrective action, not just reviewing reports. • Strong familiarity with retail compliance: routing guides, EDI transactions, labeling standards, freight routing, and chargeback management. • Comfortable owning your day independently. The time zone gap is real, and you'll need to make calls without waiting for sign-off. • Experienced with an ERP system; NetSuite is a strong plus. • Strong cross-functional communicator. You're clear and direct with planning, sales, compliance, and finance stakeholders across multiple time zones. • Analytical and operational in equal measure. You can pull a report, spot the issue, and make a strong recommendation. • Willing to work slightly shifted hours to have more overlap with the HQ team. • German language proficiency, as our EU B2B launch and 3PL will be in Germany. • SPS and/or Orderful EDI experience. • Exposure to Amazon FBA operations. • Experience in omni-channel CPG/FMCG. • #LI-TC1 #LI-FULLTIME
Responsibilities
• Own day-to-day fulfillment operations across the UK and EU markets. Including, but not limited to, order management, inventory management/reconciliation, routing guide compliance, freight, and chargeback prevention. • Be the primary point of contact for UK and EU-based 3PL partners and display providers. Manage SLA/OTIF performance, drive accountability, proactively communicate internally and externally, and resolve issues without waiting for HQ to wake up. • Build and manage working relationships with UK and EU retail accounts. You're the operational face of Dr. Squatch during local business hours. • Lead cross-functional coordination with Planning, Inventory, and Supply Chain to keep inbound shipments and stock positions aligned across international inventory positions. • Own onboarding of new international retail partners with full compliance. Including operational setup, EDI/order integration, and go-live execution. • Provide cross-channel coverage during the European working day — including DTC and Amazon FBA support — to maintain momentum before HQ comes online. • Track fulfillment KPIs (OTIF, fill rate, chargeback rate, cost per unit), surface trends, and come up with recommendations rather than just data. • Collaborate with Compliance and Legal to ensure operations meet local regulatory requirements, including labeling, product classification, and HazMat handling. • Identify and drive improvements that reduce cost, raise service levels, and scale with the business as we expand internationally. • Support Canadian fulfillment operations out of Toronto, ON on an as-needed basis.
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