Myriad360 - White Glove Field Technician (Remote)

• You are a skilled, hands-on infrastructure professional who takes exceptional pride in the quality of your work. You understand that every rack, cable, access point, label, and customer interaction reflects the company behind the installation. • You are highly detail-oriented, safety-conscious, and committed to completing work correctly the first time. You enjoy building clean, organized, and serviceable infrastructure and consistently hold yourself to high standards of craftsmanship and professionalism. • You communicate clearly, follow technical documentation carefully, and take ownership of the finished product. You work well independently and as part of a team, remain adaptable while traveling to customer locations, and leave every worksite cleaner and better organized than you found it. • As a White Glove Infrastructure Technician, you will install, integrate, test, and document enterprise networking, wireless, compute, storage, and data center infrastructure at customer locations throughout North America. • You will be responsible for delivering clean, precise, and reliable installations that meet engineering documentation, manufacturer specifications, customer requirements, and Myriad360’s White Glove standards. Your work will include rack integration, structured cabling, wireless access point installation, testing, validation, documentation, and customer-facing field support. • Every newly hired technician will complete the Myriad360 White Glove Academy during the first 30 days of employment. This hands-on onboarding and certification program prepares technicians to independently represent Myriad360 and deliver consistently exceptional customer experiences. • This role directly impacts customer confidence, project quality, long-term infrastructure reliability, and the reputation of the Myriad360 brand. • Current openings are available for technicians based in the New York metropolitan area, Dallas–Fort Worth metropolitan area, and Las Vegas metropolitan area. • New York metropolitan area, Dallas–Fort Worth metropolitan area, and Las Vegas metropolitan area • This is a nationwide field-based position requiring extensive travel, including overnight travel and occasional after-hours maintenance windows. • Must be based in the United States. • Experience installing enterprise network, data center, or IT infrastructure • Experience with structured copper and fiber-optic cabling • Experience mounting wireless access points and enterprise network equipment • Ability to read floor plans, rack elevations, cable schedules, and installation drawings • Basic understanding of enterprise networking and infrastructure hardware • Ability to safely use hand tools, power tools, ladders, and lifts • Strong customer service, communication, and teamwork skills • Exceptional attention to detail and commitment to quality • Ability to travel extensively, including overnight travel and scheduled maintenance windows • Ability to lift and move equipment weighing up to 75 pounds • Ability to work safely on ladders, lifts, and active customer jobsites • BICSI Installer or Technician certification • OSHA 10 or OSHA 30 certification • Experience using Fluke cable certification equipment • Fiber termination, splicing, and testing experience • Experience installing Cisco, Juniper, HPE Aruba, Palo Alto Networks, Dell, HPE, or similar enterprise technologies • Experience working in enterprise data centers, colocation facilities, warehouses, or technology deployment environments • Copper cabling installation and certification • Fiber-optic installation and testing • Enterprise rack integration • Cable pathway and cable management installation • Wireless access point installation • Network and data center hardware installation • Fluke testing and certification tools • Rack elevations and installation documentation • Equipment labeling and asset documentation • White Glove Academy & Certification • Every newly hired White Glove Infrastructure Technician participates in the Myriad360 White Glove Academy during the first 30 days of employment. • The Academy combines classroom instruction, hands-on lab exercises, and real-world installation scenarios in our dedicated training facility. • Training includes: • White Glove installation standards • Structured copper cabling • Fiber-optic installation • Equipment mounting techniques • Cable management best practices • Labeling standards • Testing and certification procedures • Documentation requirements • Customer communication • Safety and jobsite professionalism • Upon completion of the Academy, technicians must successfully pass written and hands-on certification assessments covering: • Installation quality • Attention to detail • Rack presentation and aesthetics • Cable management • Equipment mounting • Labeling accuracy • Testing and validation • Professionalism • Only technicians who successfully complete the certification process will be authorized to independently represent Myriad360 on customer engagements.