GitLab - Professional Services Engineer - META
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Requirements
• Proficienct in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment • Experience using, deploying, or configuring GitLab • Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once • Positive disposition and solution-oriented mindset • Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates • Self-motivated and self-managing, with strong organizational skills • Ability to thrive in a fully remote organization • ~20% travel may be required • How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines:
Responsibilities
• Uses a consultative approach to customer engagements • Does not focus on just “doing the work” • Looks for opportunities to help the customer achieve their vision more effectively and efficiently • Installation and configuration of GitLab solutions in the customer environment • Provide technical training sessions remotely and/or on-site • Provide documentation for implementation, guides, maintenance, etc relevant to the customer requirements. • Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training • Develop and implement migration plans for customer VCS & data migration • Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements • Documents opportunities to help the customer achieve their vision more effectively and efficiently • Communicate opportunities to the customer project and account team • Supports engagement managers on quoting and scoping of SOWs • Document and implement improvements for Professional Services engagement processes
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