color-health - Care Operations Associate

• What You'll Own: • Support daily care operations: Execute and coordinate day-to-day operational activities across our clinical and patient-facing teams, ensuring processes run smoothly, issues are resolved, and critical tasks are completed accurately and on time. • Coordinate scheduling and capacity: Maintain clinician schedules, coordinate availability and coverage changes, monitor scheduling gaps, and support workforce planning and capacity management. • Manage licensure and credentialing activities: Track professional licenses, certifications, and credentialing requirements; maintain accurate records; coordinate renewals; and support ongoing compliance monitoring. • Support team onboarding and offboarding: Coordinate operational onboarding activities, including system access, training schedules, credentialing, and documentation, to ensure a seamless experience for new and departing team members. • Assist with quality assurance and compliance: Conduct routine audits, maintain quality and compliance trackers, identify discrepancies, and escalate issues to ensure operational and clinical standards are consistently met. • Maintain operational data and reporting: Update trackers and dashboards, compile recurring reports, monitor key operational metrics, and help ensure data is accurate, organized, and actionable. • Support process improvements and new initiatives: Maintain SOPs and process documentation, assist with workflow changes and new program launches, and proactively identify opportunities to simplify, streamline, or automate manual processes. • A proactive, resourceful, and solutions-oriented mindset, with the ability to independently troubleshoot problems, take ownership, and know when to escalate. • Excellent communication and collaboration skills, with the ability to work effectively across clinical, operational, and cross-functional teams. • Strong technical aptitude, with the ability to quickly learn new systems, manage spreadsheets and operational tools, and embrace new technologies. • A genuine interest in healthcare operations, continuous improvement, and supporting teams that deliver high-quality patient care.