Voyager Technologies, Inc. - Salesforce Administrator

Remote - USA$110k - $110k3w ago

Remote NA Systems Administrator Salesforce Documentation Training Development Reporting Change Management

Requirements

• Five or more years of hands-on Salesforce administration experience. • Experience configuring Salesforce objects, permissions, validation rules, and Lightning pages. • Experience building and troubleshooting Salesforce Flows. • Proficiency with Salesforce reports, dashboards, and data management tools. • Understanding of CRM concepts and sales processes, including lead, account, contact, and opportunity management. • Ability to translate business requirements into maintainable Salesforce solutions. • Strong problem-solving, communication, and documentation skills. • Ability to prioritize support requests and improvement projects independently. • Relevant education, professional experience, or a combination of both. • Salesforce Administrator certification. • Experience supporting Sales Cloud. • Experience with Salesforce integrations, AppExchange applications, and data migrations. • Familiarity with sandbox management, deployment tools, and change control practices. • Experience supporting cross-functional teams and delivering user training. • Basic understanding of SOQL and the ability to collaborate with Salesforce developers. • The good faith base salary range for this role is $110,000–$140,000 at the time of this posting. Where you fall within the range depends on your experience, skills, and location. This range reflects base salary only and does not include benefits or bonus/incentive. This range may be adjusted in the future. • $110,000–$140,000 • Voyager offers a highly competitive total compensation package designed to support the well-being, growth, and success of our employees. Employees benefit from a flexible and comprehensive rewards program that supports both professional and personal well-being. • Flexible Time Off (FTO), empowering employees to take the time they need to recharge and maintain a healthy work-life balance • Comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees • Flexible, affordable gym memberships with 12,700+ options nationwide, including 24 Hour Fitness, EoS Fitness, Crunch Fitness, Anytime Fitness, Blink Fitness, Chuze Fitness, and more! No long-term contracts and FREE on-demand workout videos before you enroll • 401(k) retirement plan with a 50% company match on contributions up to 8%, supporting long-term financial security • Company wellness programs that support physical and mental well-being • Additional voluntary benefits and employee support resources • The opportunity to work alongside a highly talented team in an innovative, mission-driven environment

Responsibilities

• Platform administration: Manage users, licenses, permission sets, sharing settings, and access controls in coordination with IT. • Platform administration: • System configuration: Maintain standard and custom objects, fields, page layouts, record types, validation rules, and Lightning record pages. • System configuration: • Workflow automation: Build, maintain, and troubleshoot Salesforce Flows to streamline business processes and reduce manual work. • Workflow automation: • User support: Resolve support requests, troubleshoot issues, and coordinate with vendors or technical teams when needed. • User support: • Data management: Maintain data quality through duplicate prevention, validation, cleanup, and controlled imports and exports. • Data management: • Reporting: Create and maintain reports and dashboards that provide visibility into pipeline, sales performance, and other business metrics. • Reporting: • Business analysis: Gather requirements, recommend solutions, and manage a prioritized backlog of enhancements. • Business analysis: • Change management: Test changes in sandbox environments, coordinate user acceptance testing, and deploy approved updates. • Change management: • Release readiness: Review Salesforce releases, assess their impact, and communicate relevant changes to users. • Release readiness: • Integrations: Monitor connected applications and coordinate troubleshooting with integration owners and IT. • Integrations: • Training and documentation: Develop user guides, document configurations, and provide onboarding and ongoing training. • Training and documentation: • Security and governance: Follow company policies for access, data protection, documentation, and system changes. • Security and governance: