melitagroup - SalesForce Administrator
Requirements
• 3 or more years of hands-on Salesforce administration experience, with a Salesforce Administrator certification. • Deep command of declarative tools: Flows, permission sets, validation rules, record types, reports, and dashboards. • Experience administering a complex, heavily customized org, and comfort reading and debugging existing Apex and automations. • Strong data management skills, with a high attention to detail and a bias toward data integrity. • Excellent communication and problem-solving skills, and the ability to translate business needs into platform solutions. • A self-starter who takes ownership, thrives on complexity, and follows through. • Additional Salesforce credentials (Advanced Administrator, Platform App Builder, or Agentforce or AI-related certifications). • Hands-on experience with Claude AI or other LLMs as well as experience with Agentforce, Einstein, or other AI features on the Salesforce platform. • Experience with integrations and middleware (for example CData, APIs, or ETL tools) and with deployment and version-control practices. • Experience in an HR, benefits, payroll, or professional-services environment. • ## What Success Looks Like • The org is secure, clean, well-documented, and reliable, and issues are resolved before they slow the business down. • Requests become thoughtful, maintainable solutions rather than one-off patches, and the teams trust the platform. • AI and automation measurably reduce manual effort, and Melita keeps raising what Salesforce does for the business.
Responsibilities
• Platform Administration and Security • Own day-to-day administration: users, roles, profiles, permission sets, sharing rules, and login and access troubleshooting. • Maintain data quality and integrity, including deduplication, validation rules, and routine data audits and cleanup. • Manage sandboxes, change sets or deployment pipelines, and releases, and keep org documentation current. • Monitor and apply Salesforce seasonal releases, assessing impact on our customizations before they reach production. • Configuration and Automation • Build and maintain declarative automation: Flows, validation rules, page layouts, Lightning pages, record types, reports, and dashboards. • Translate requests from across the business into well-designed solutions, choosing the right tool for the job and keeping the org simple where possible. • Partner with our developer on Apex-heavy and integration work, reading and debugging existing Apex, Flows, and invocable actions in a highly customized org, and testing changes thoroughly. • AI and Automation Enablement • Support and extend our current Claude AI integration which works with live Salesforce data, and help maintain the connected-system setup our automations depend on. • Help lead Melita's adoption strategy for the SalesForce native AI tools like Agentforce and Einstein. • Support, Training, and Partnership • Act as the first point of contact for Salesforce questions and issues, resolving them quickly and clearly. • Build strong relationships across the Melita teams, understand how they actually work, and turn that into platform improvements they feel. • Create training materials and enablement so Melitians get the most out of Salesforce, including MyWorkspace and the case engine.
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